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How Do I Associate Different Shipping Types Based on Return Reasons?
How Do I Associate Different Shipping Types Based on Return Reasons?

Learn how to change your shipping type association and how to use different shipping methods based on a shopper's return reason.

Kaylie avatar
Written by Kaylie
Updated over a week ago

Overview:

Trigger a different shipping type based on the return reason your shoppers select when in your return center. For example, offer free shipping when the shoppers select 'damage' as their return reason, but charge for shipping when the shoppers select 'too big' or 'too small' as their return reason.

Change Your Shipping Type Association:

  1. Navigate to your Shipping Settings.

  2. Under 'Shipping Type Association', select 'Return Reasons'.

  3. Save draft and publish settings.

Set Up Your Shipping Type Based on Return Reasons:

  1. Navigate to your Return Reason Settings.

  2. Select the blue pencil icon next to a return reason to edit it.

  3. Under 'Shipping Type' select your desired shipping type.

  4. Repeat steps 2 & 3 until all return reasons have your desired shipping type associated with it.

Priority Association for Multi-Item Returns

Should a shopper select two items with conflicting return reason shipping associations, you can set up which shipping type should be prioritized. To do so:

  1. Navigate to your Shipping Settings.

  2. Under 'Shipping Types', drag and drop the shipping type rows to change the priority. The highest priority shipping (1 being higher than 5) will be associated with the return.

Note: Warranty and Deduction Shipping

Since you can't deduct a value from 0, if you associate either Full Deduction or Fixed Deduction Shipping with Warranties, the return will default to the next shipping type on the Priority Association.

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.

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