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How to Set Up Your Zendesk Integration
How to Set Up Your Zendesk Integration

How to set up your Zendesk integration and embed a chat box to your Return Center!

Michel Mongeau avatar
Written by Michel Mongeau
Updated over a year ago

Overview:

This integration allows merchants to view returns information on the backend of Zendesk as tickets come through. Merchants can also embed a chatbox/LiveChat on the customer return center.
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How to set up your integration:

  1. Create a Zendesk account. If you do not have a Zendesk account reach out to partners@returnlogic.com to get in contact with Zendesk.
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  2. Go to the Zendesk's App Marketplace and Select install.
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  3. Create a private API key in ReturnLogic (Found on your RL settings page) https://settings.returnlogic.com/settings/applications/private
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  4. Copy and Paste ReturnLogic API key into the Zendesk-ReturnLogic Integration
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Zendesk API Reference Page

How to embed your chat box to your return center:

  1. Follow Zendesk's article on locating the chatbox embed widget here.
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  2. Copy and paste the widget script into the HTML Header under your customize settings.
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  3. Save and publish!
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ReturnLogic API Documentation

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.

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