To better tackle the nuances you experience with your return policy and products, we've given our Product Rules feature a big refresh. Introducing “Multiple Return Policies”.

In this article, we’ll discuss the brand-new Multiple Return Policies feature and the unique new capabilities you can take advantage of including automating holiday return policies and flexibility in how you design, implement, and prioritize your return policies.

Before the Multiple Return Policies feature, you had to manually tag every product to be included in a holiday policy and review and double check the order date against the policy (exclusions or special sales). There was no way to automate this. This caused a big headache for our merchants who had to complete this process manually.

With the Multiple Return Policies feature, you can now create a specific “Holiday Policy” in which you can extend the return window for products based on a start date (The Return policy will apply to orders made on and after this date.) and an end date (The Return policy will apply to orders made on and before this date.)

This means that any orders including products applied in this “Holiday Policy” will not need to be manually checked for the date of purchase and will have extended return windows. Still confused? Here is an example:

KittehBox normally has a 30-day refund, 30-day store credit, 30-day exchange, and 365-day warranty window. However, because a shopper may purchase a gift on Black Friday (November 25th) and the receiver of the gift won’t receive it until Christmas (December 25th) the return window may have already passed. Now, if the shopper receives their new item and needs to make an exchange they are out of luck, or your team will need to manually check the order date to confirm it was purchased on a date within your “Holiday Policy” and manually create that return.

The new Multiple Return Policies feature allows you to set a “Holiday Policy” where the return window for products purchased between, for example Black Friday (November 25th) and Christmas (December 25th) have extended return windows to accommodate for shoppers who don’t receive their items till a later date.

You even have the flexibility to set different return windows per return type in your holiday return policy. Only want to issue 60 days for a refund, but 90 days for store credit? That's all possible now with Multiple Return Policies.

Example: Extend the amount of time to accept exchanges and store credits to 120 days. Or limit the amount of time a store can accept refunds to 30 days after Christmas.

Alternatively, if you'd prefer to set an end date instead of a range, you can do this too by selecting the Return End Date during each Return Type Return Window. All you have to do is select the date you'd like and save.

Example: Shoppers who placed orders between Thanksgiving and December 24th will have until January 31st to complete a return.

2. Flexibility in how you design and implement returns policies.

The new Multiple Return Policies feature also provides a lot more flexibility in how you choose to design and implement your return policies. The old Product Rules feature forced you to individually tag each product in Shopify to create a product rule for those products in ReturnLogic. It also restricted you to only setting up product rules based on the parent product.
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You now have the option of selecting all your products, product categories (Known as Shopify Collections), parent products (Products Tags), or even product variants (SKU). This takes the time out of individually tagging products, allowing merchants to easily create return policies based off already created categories or tags in Shopify. Additionally, you can now drill down to the variant level of a product to set up certain exclusions or rules. A great example of this would be if you are discontinuing a certain color or size of your product and no longer wish to accept returns. This is now possible with Multiple Return Policies.

On a deeper level of customization, you now also have the ability to create specific return windows for each return type on the policy level.
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Previously with the old Product Rules feature, you could only select which return types you wanted to be allowed for returns for that policy. These return types would default to the old “Return Period” that was set up for each return type. You now have the option to create new return windows for each return type based on each return policy. (See Before and After photos)

Before:

After:

3. Rank policies as needed

Product exclusions will still apply to your return policies. However, some products you may always want to be final sale. Some products you may want to allow returns for during the holiday season. This is now an option. The Multiple Return Policies feature ranks policies using a drag and drop method where the policy located at the top of the page is the highest ranked policy.

So, for example, if you have products that are always final sale EXCEPT if they were purchased between November 25th and February 1st, you can now create a policy that will allow these items to be returnable if they were purchased within the dates of the return policy you created. Once that policy reaches its end date, all orders containing these products will revert back to final sale.

This works the same vice versa. If you have products that are always final sale, and you do not want your “Holiday Policy” to apply to these items, you can rank your “Always Final Sale” policy above your “Holiday Policy” to make sure these items remain nonreturnable even during the holiday season. That way, it will always be enforced first.

Although technically a “refresh” of our old Product Rules feature, the new Multiple Return Policies feature enables you to take direct control over the nuances in your product catalog that you know best while still benefitting from the ease and automation ReturnLogic provides.

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.