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How to Set Up Your ShipBob Integration
How to Set Up Your ShipBob Integration

How to set-up your ShipBob integration with ReturnLogic.

Kaylie avatar
Written by Kaylie
Updated over 7 months ago

How it Works:

  1. Your shopper submits their return.

  2. Once the return is "in-transit", a return order is created in ShipBob.

  3. The shopper then mails their return (RMA) to the ShipBob warehouse.

  4. Once the return is delivered and received by the warehouse, the RMA status is updated to "received".

Note: you must have skus on your products in ShipBob and ReturnLogic to use this integration

Setup:

  1. Navigate to the integrations tab in your ReturnLogic settings.

  2. Find the ShipBob integration and click "Install".

  3. Once you've read and agree to the information that ShipBob will have access to through the integration, press "install" again.

  4. A window will pop up and ask you to connect your ShipBob account. Press "ShipBob", and then "Connect Shipbob".

  5. Log into your ShipBob account. You will need to create a ShipBob channel (this is the channel all ReturnLogic based returns will be created through. It is recommended that you call this channel "ReturnLogic". It is installed through ShipBob and Alloy Automation, an embedded integration management system that is used to maintain the integration.

  6. Once you name the channel, scroll to the bottom and press "Allow & Install".

  7. Press "Proceed".

  8. Currently, this integration only supports one return location. Select the return location that you'd like all of your returns to go to, and then press "Finish Installation".

As always, you can reach out to support@returnlogic.com or use the live chat inside the platform with any questions.

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