ReturnLogic and Happy Returns, now part of UPS, have collaborated to offer your customers the most effortless end-to-end return process in the market. This partnership enables your customers to access a vast network of over 10,000 Happy Returns Bars, empowering them, while also allowing you to simplify returns complexity and drive growth and profitability.
This article will cover the following:
Working with Happy Returns and ReturnLogic
To get started with the ReturnLogic and Happy Returns partnership, follow these key steps:
1. Sign the Happy Returns Service Agreement.
2. Sign the ReturnLogic Returns Amendment.
3. Update your payment method to ACH.
4. Coordinate with ReturnLogic on a go-live date.
5. Collaborate with your warehouse to understand any additional requirements for receiving shipments from Happy Returns hubs.
6. Optionally, customize your return bar email notifications.
7. Recommended: Update your return policy page to explain Happy Returns to your customers, reducing customer inquiries.
Installing Happy Returns in ReturnLogic
Watch below to see how Merchants can install the Happy Returns integration.
When you set up your integration, you will input certain information such as:
the negotiated fee per item: The fee you have negotiated with Happy Returns per item, this field is used for reporting and for the Full Deduction shipping option
the Fixed Deduction amount: The amount that will be charged to the customer if you elect to use Fixed Deduction for Happy Returns items
the product exclusions tag: You will set one tag in the HappyReturn Return Bar Product Exclusions field and then apply that tag to any products that should be ineligible for Happy Returns Return Bars.
Shopper Experience
Watch below to see how Shoppers can select Happy Returns as the shipping option.
Can I use both of these options simultaneously?
Yes! ReturnLogic allows you to utilize Happy Returns and other shipping providers simultaneously. Other shipping providers include ReturnLogic's shipping solution, EasyPost and Shippo.
ReturnLogic does not allow one RMA to have two different shipping options though. For example, if an RMA has an item that Happy Returns does not accept, Happy Returns will not be available for that specific RMA.
Merchant Experience
Watch below to see how Customer Support teams can select Happy Returns as the shipping option when creating an RMA on the backend.
Shipping Charges and Billing
Shipping Charges
Happy Returns has two important rates which Merchants need to provide ReturnLogic as part of the integration installation process. Let’s first look at the definitions of these options:
💰 Return Bar/Item Fee - negotiated price the retailer will pay to HR which is cut from the total return value of the shopper’s return credit
💸 Returns Processing Fee - price the merchant sets for the customer which is cut from the total return value of shopper’s return credit
Shipping Options in ReturnLogic
Now let’s see how these above options impact the Merchant and Shopper based on the RL Shipping Category selected.
RL Shipping Category | Merchant Charge | Shopper Charge |
Full Deduction | Charged Return Bar/Item Fee 💰 | Charged Return Bar/Item Fee 💰 |
Fixed Deduction | Charged Return Bar/Item Fee 💰 | Charged Returns Processing Fee 💸 |
Customer Shipping
Happy Returns is not an option. | N/A | Shopper pays for shipping - provider of their choice. |
Free Shipping | Charged Return Bar/Item Fee 💰 | Shopper pays $0 |
No Shipping
Happy Returns is not an option. | N/A | Shopper does not ship item back. |
Billing for Merchants
Happy Returns will manage all billing/charges related to Happy Returns shipping. After merchants sign the Happy Returns contract, merchants will have access to a Happy Returns dashboard where all relevant billing information will be displayed and managed.
FAQ
Where can I find reporting related to Happy Returns?
Shipping Items Report: Happy Returns is listed under the "Provider" column when Happy Returns is selected as the shipping option. Merchants can download the Shipping Items Report for further analysis.
Coming Soon: ReturnLogic is currently working on adding a Happy Returns-specific report into Analytics for quick and easy data analysis!
How does Happy Returns interact with Automated Processing?
Check out the chart below to see what triggers different automatic processing steps in ReturnLogic when Happy Returns is installed:
Traditional Tracking Statuses | Action Trigger |
Upon Creation | Happy Returns QR Code is generated through RL Portal |
In Transit | Return is dropped off at Happy Returns Bar |
Delivered | Return is dropped off at Happy Returns Bar |
Received | Marked as received via Collector or API call (for those who integrate ReturnLogic with their WMS) |
How do I prevent certain items from being eligible for Happy Returns?
The product exclusions tag in your Happy Returns Integration. You will set one tag in the HappyReturn Return Bar Product Exclusions field and then apply that tag to any products that should be ineligible for Happy Returns Return Bars.
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.