Originate

Where to find information about how to use and configure Originate

M
33 articles in this collection
Written by Muhammad Burhan

Why am I getting a "Shopify error code 422" when I try to process a refund?

M
Written by Muhammad Burhan
Updated over a week ago

How do I edit an address on a return shipping label?

M
Written by Muhammad Burhan
Updated over a week ago

How do you cancel or make changes to processed RMAs (returns, gift cards, exchanges and credit)?

M
Written by Muhammad Burhan
Updated over a week ago

Can't Find an RMA in Originate?

M
Written by Muhammad Burhan
Updated over a week ago

How do I Adjust an RMA that is currently a Refund, Credit or Exchange into an Warranty?

M
Written by Muhammad Burhan
Updated over a week ago

How do I Adjust an RMA that is currently a Refund, Credit or Warranty into an Exchange?

M
Written by Muhammad Burhan
Updated over a week ago

How to Adjust an RMA (exchange/credit) into a Refund?

M
Written by Muhammad Burhan
Updated over a week ago

How to Delete an RMA?

M
Written by Muhammad Burhan
Updated over a week ago

How do I Process an RMA Gift Card or Credit (Shopify)?

M
Written by Muhammad Burhan
Updated over a week ago

Do you need to change an refund or exchange into a Credit?

M
Written by Muhammad Burhan
Updated over a week ago

How to add an item to an existing RMA in Originate?

M
Written by Muhammad Burhan
Updated over a week ago

How to create an RMA for a customer?

M
Written by Muhammad Burhan
Updated over a week ago

How do you Process RMA Refunds?

M
Written by Muhammad Burhan
Updated over a week ago

How to Delete an item from an existing RMA (Originate)

M
Written by Muhammad Burhan
Updated over a week ago

How do I add return reasons?

M
Written by Muhammad Burhan
Updated over a week ago

How do I Delete Product Rules?

M
Written by Muhammad Burhan
Updated over a week ago

How do I Add Product Rules to Final Sale, Exchange Exclusions and Non-Returnable Items

M
Written by Muhammad Burhan
Updated over a week ago

Originate Documentation

RMA Authorization/ RMA Approval
M
Written by Muhammad Burhan
Updated over a week ago

When are draft orders created and how to adjust them?

M
Written by Muhammad Burhan
Updated over a week ago

How do I edit the shipping types?

Return Types, Return Reasons, edit shipping types, Shipping type association.
M
Written by Muhammad Burhan
Updated over a week ago

How do I edit return types and their behaviors?

Refunds/exchanges/warranties/store credit
M
Written by Muhammad Burhan
Updated over a week ago

How do I Exclude Select Products from being Offered as Exchange Items?

M
Written by Muhammad Burhan
Updated over a week ago

How do I customize the shipping options?

M
Written by Muhammad Burhan
Updated over a week ago

How do I change the Customer Order Look-up Settings?

M
Written by Muhammad Burhan
Updated over a week ago

How do I Update the Company's Return Shipping Address?

M
Written by Muhammad Burhan
Updated over a week ago

How to Edit a Return Reason?

M
Written by Muhammad Burhan
Updated over a week ago

How to adjust the Return Window and when it should Start?

M
Written by Muhammad Burhan
Updated over a week ago

Do you want to Generate a Copy of Every Email Sent out using ReturnLogic Software?

M
Written by Muhammad Burhan
Updated over a week ago

How to Update a Company Name or Website Address

M
Written by Muhammad Burhan
Updated over a week ago

How Do I Add or Delete What Categories are being Tracked in IQ?

M
Written by Muhammad Burhan
Updated over a week ago

How do I Change the Company Address ?

M
Written by Muhammad Burhan
Updated over a week ago

How do I Update my User Account Information?

M
Written by Muhammad Burhan
Updated over a week ago

How do I Update User Permissions?

M
Written by Muhammad Burhan
Updated over a week ago