BuzzTap is a quick, contactless way for your service team to request reviews using NFC (Near Field Communication) technology. With BuzzTap, your team members can tap their BuzzBadges against a customer’s phone to instantly redirect them to a dedicated review page to leave feedback.
How BuzzTap Works
Tap the Badge: Your service team members tap their BuzzBadge against the customer’s phone, which has NFC capabilities.
Redirect to Review Page: The phone automatically opens the employee’s dedicated review page, making it easy for the customer to leave a review.
Leave a Review: Customers can quickly submit their feedback, helping you gather more reviews effortlessly.
Benefits of BuzzTap
Contactless and Easy: BuzzTap uses NFC technology for a seamless, contact-free experience, providing a safe and efficient way to collect reviews.
Instant Review Access: Customers don’t need to type anything. A simple tap is all it takes to open the review page and submit feedback.
Boost Reviews: BuzzTap makes it simple and fast for customers to leave reviews, leading to an increase in the number of reviews you receive.
FAQ
Q: Do customers need to install an app to use BuzzTap?
A: No app installation is required. The NFC functionality works directly through the customer’s phone without needing any additional downloads.
Q: How does NFC technology work with BuzzTap?
A: NFC enables devices to communicate when they are close to each other. Your service team taps their BuzzBadge to the customer's phone, instantly redirecting them to the review page.
Q: How can I track the success of my BuzzTap usage?
A: All reviews generated through BuzzTap are tracked in your ReviewBuzz dashboard, where you can monitor how effective your review collection efforts are.