Sent requests can be easily found by logging onto the desktop dashboard or app- select ‘Reviews’, then select ‘Requests’.
Here is an example of where you can locate sent requests on your desktop dashboard.
Here is an example of where you can locate sent requests on the app.
The importance of monitoring your sent requests
By monitoring your sent requests you will be able to observe the following:
Which employees are making the effort to ask customers to review them after a service. These are likely high-performing employees that are looking forward to being rewarded for their great work.
Troubleshoot any issues with employees that are not sending as many review requests. For example- an employee that is not sending as many requests may simply have trouble understanding how to request a review from a customer.
Monthly snapshots of reviews sent vs. reviews received. This will help you determine if any review requests need to be resent.
Review status updates ex: pending or completed.
If you would like to learn more about reviews, refer to the following articles: