Unfortunately the status update ‘completed’ does not necessarily mean completed right now.
At the moment, ‘completed’ and ‘clicked’ or ‘opened’ mean the same thing. This means that the end-user simply clicked the link that was sent for the review but they may not have actually completed the review.
The good news is, you will be able to view the review once the end-user has completed it.
To view your reviews:
Log in to your admin dashboard
Select ‘reviews’ on the left-hand navigation panel
Select the ‘requests’ tab as shown below
If you would like to learn more about how reviews, refer to the following articles: