We hope this message finds you well. We’re thrilled to share some exciting news about enhancements to processes at Reviewr that will elevate both your, and your users, experience.

As of February 1st, 2024, we will have fully migrated our support ticketing system away from Atlassian's Jira software and will exclusively be leveraging Intercom and their integrated interactive chat solution within the Reviewr software. This will greatly assist our team at Reviewr by ensuring that any questions/issues, that may or may not escalate to support tickets, will be addressed and resolved from the same interactive tool. For conversations that need to be elevated to a ticket, you will now have the ability to track real time progress of your tickets as well as add additional notes along the way ensuring communication is prompt, thorough, and never missed. This will also contribute to improving our response times for all correspondence we receive through the Chat feature.

Now, accessing support and getting real-time assistance is just a click away! Simply look for the Chat icon located in the bottom right corner of your screen.

This chat solution offers seamless communication, providing you with instant access to valuable resources, quick answers to common queries, and direct assistance from our support team - we can even initiate video and screenshare chat directly within the Reviewr experience!

We believe this enhancement will streamline your interactions within the Reviewr platform and contribute to a more efficient and enjoyable user experience as well as provide the turnaround time on requests you deserve.

Our team has worked diligently to ensure a smooth integration, and we are confident that the chat system will become a valuable resource in your day-to-day use of Reviewr.

Should you have any questions, feedback, or encounter any issues while using the new chatbot feature, our support team is ready to assist you promptly - just initiate a conversation in the chat!

Thank you for being a valued part of the Reviewr community. We look forward to continuing to enhance your experience with our software.