SMS Review Booster is a fantastic way for new clients to get a lot of reviews quickly, without waiting for new orders to come in. It can also be used for manual review collection at any time by processing an uploaded .csv file containing customer data, which is used to populate your email review invitation templates.
- Navigate to Invitations >> SMS Reviews >> SMS Review Booster
Select whether you want to send a Company or Product Review Booster.
Customise your SMS message text by editing the options. This step is optional. The placeholders are replaced with your provided customer data when the SMS is sent. Note that if you add [Branch] placeholder to the SMS, your provided customer data must include Branch information.
Import your customer data. You can choose to send as a one-off to a single customer by clicking 'Add One Customer', or you can choose to send to a number of customers in bulk by using the 'Upload CSV' option. Required Data: Customer Name, Mobile Number and Order ID.
Note - All mobile phone numbers must contain the Country Code
Identify Customer Data. In this section you'll match the columns in your uploaded .csv to the headings in the Reviews.io dashboard.
If you need to match a column, click Identify Column and choose from the dropdown menu.
When all columns match up, simply click Send Invitations and your review booster will be sent.
You can view your in-progress and past review invitations on the SMS Review Booster History page in the Invitations menu.