The Multiple Printers feature allows you to automatically send order tickets (kitchen receipts) to internal sections of your kitchen, such as desserts, shawarma, or juices. This streamlines order preparation, reduces errors, and speeds up operations. This article provides all the details about the Multiple Printers feature and how to use it.
Requirements to Enable Multiple Printers
Router connected to printers via LAN port. or a USB cable connecting the printer to the cashier device.
Rewaa Cashier App: Installed on an Android device.
Supported Printers
Wireless Connection (Wi-Fi):
Rewaa Printer
Epson Printer
TA Printer
USB Connection:
Rewaa Printer
Sunmi Printer
Epson Printer
TA Printer
How Multiple Printers Work
Wireless Connectivity (Wi-Fi): Printers connect wirelessly to Android devices. Or by directly connecting the printers using a USB cable. Configuration is required only once. If the printers stop printing for any reason, reconnection can be done easily.
Automatic Printer Connection
Access the Printer Configuration:
Go to Sales Screen in the Rewaa Cashier app.
Tap Printers in the top-right corner.
Search for Available Printers:
The system will search for connected printers.
Once detected, select the printer you want to connect.
Assign Receipts and Copies:
Choose the receipts to be printed by the selected printer.
Specify the number of copies for each receipt. Tap Next.
ℹ️ Receipt templates added via the web platform are shown. Support for adding new templates via the app will be available in future updates.
Name the Printer:
Assign a name to the printer for easier identification. Tap Next.
Confirm Successful Connection:
A success message will appear. Tap Done to start printing.
ℹ️ To test the printer and ensure it is successfully connected, click Test to print a sample receipt.
Manual Printer Connection
Get the Printer’s IP Address:
Restart the printer and hold the Feed button (near the paper output).
A receipt with the printer’s details, including the IP Address, will be printed.
ℹ️ The IP address typically follows this format: 192.168.0.100.
Access Printer Configuration:
Go to Sales Screen in the Rewaa Cashier app.
Tap Printers in the top-right corner.
Tap Add Printer Manually.
Enter Printer Details:
Select the printer
enter its IP address. Tap Next.
After the printer is recognized, click Next.
Assign Receipts and Copies:
Choose the receipts and specify the number of copies for each. Tap Next.
Name the Printer:
Assign a name to the printer for easier identification. Tap Next.
Confirm Successful Connection:
A success message will appear. Tap Done to start printing.
Tap Test to print a test receipt and verify the connection.
Auto-Printing
Auto-printing is a feature that allows you to automatically print the sales invoice and kitchen ticket(s) immediately after completing a sale — without needing to click the print button manually. This helps speed up the sales process.
ℹ️ The feature is enabled automatically once the printer is connected and set up.
Disabling Auto-Printing
To turn off auto-printing:
Tap the Printers option at the top right of the screen.
Tap the option Auto-print invoices.
Toggle off Auto-print invoices.
You can now return to the sales screen and print invoices manually as needed.
💡 Need help? You can contact our support team anytime through the live chat in the app: More > Technical Support.
FAQs
Do I need to reconnect printers every time I log in?
No, the printers only need to be connected once during initial setup.Can I modify receipts or increase the number of copies?
Yes, go to Printers > Select Printer > Edit Receipts and Copies.Can I test a printer before printing receipts?
Yes, tap Test to print a test receipt.Can multiple Android devices connect to the same printer?
Yes, multiple devices can use the same printer.Do the printer and Android device need to be on the same Wi-Fi network?
Yes, both must be connected to the same router to maintain connectivity.What if the printer does not appear in the available devices list?
Ensure the printer is on the same network. If not, use the manual IP setup method.Can I use multiple printers with iOS devices?
Currently, this feature is only supported on Android devices.What if the printer stops working or loses connection?
Tap Reconnect in the app to re-establish the connection without repeating the setup process.Is there a limit to the number of printers I can connect?
No, you can add as many printers as needed.Can I use multiple printers with portable sales devices like Sunmi?
Yes, follow the same setup steps as outlined above.