The Multiple Printers feature allows you to automatically send order tickets (kitchen receipts) to internal sections of your kitchen, such as desserts, shawarma, or juices. This streamlines order preparation, reduces errors, and speeds up operations. This article provides all the details about the Multiple Printers feature and how to use it.
Requirements to Enable Multiple Printers
Router connected to printers via LAN port. or a USB cable connecting the printer to the cashier device.
Rewaa Cashier App: Installed on an Android device.
Supported Printers
Printer Brand | Model(s) | LAN Connection | USB Connection |
Epson | TM-m30II, TM-m30III | ✅ | ✅ |
TA | TA-900UWB, TA-80UE | ✅ | ✅ |
TA | TA-80U | ❌ | ✅ |
Rewaa | All models | ✅ | ✅ |
Sunmi | All models | ✅ | ❌ |
⚠️ Rewaa supports the printer models listed in the table above, provided they were released after 2014. The models listed are examples and not an exhaustive list.
How Multiple Printers Work
Multiple printers work by connecting them to the internet router via a LAN port or by directly connecting them to Android devices using a USB cable.
The setup and connection process is done once during the initial use only.
If the printers stop working for any reason, you can easily reconnect them.
Automatic Printer Connection
Access the Printer Configuration:
Go to Sales Screen in the Rewaa Cashier app.
Tap Printers in the top-right corner.
Search for Available Printers:
The system will search for connected printers.
Once detected, select the printer you want to connect.
Assign Receipts and Copies:
Choose the receipts to be printed by the selected printer.
Specify the number of copies for each receipt. Tap Next.
ℹ️ Receipt templates added via the web platform are shown. Support for adding new templates via the app will be available in future updates.
Name the Printer:
Assign a name to the printer for easier identification. Tap Next.
Confirm Successful Connection:
A success message will appear. Tap Done to start printing.
ℹ️ To test the printer and ensure it is successfully connected, click Test to print a sample receipt.
Manual Printer Connection
Printers can be connected manually using their IP address in case they do not appear in the available printers list.
To get the IP address:
Make sure there is paper in the printer.
Restart the printer and either press and hold the Feed button (located near the paper outlet), or press it three times in a row.
A receipt will print containing the printer's information, including its IP address.
ℹ️ The IP address usually follows this format: 192.168.0.100.
After printing the IP address, go to:
Sales Box > Sales Screen > Tap the “Printers” option at the top right of the screen.
Tap Add Printer Manually.
Enter Printer Details:
Select the printer
enter its IP address. Tap Next.
After the printer is recognized, click Next.
Assign Receipts and Copies:
Choose the receipts and specify the number of copies for each. Tap Next.
Name the Printer:
Assign a name to the printer for easier identification. Tap Next.
Confirm Successful Connection:
A success message will appear. Tap Done to start printing.
Tap Test to print a test receipt and verify the connection.
Auto-Printing
Auto-printing is a feature that allows you to automatically print the sales invoice and kitchen ticket(s) immediately after completing a sale — without needing to click the print button manually. This helps speed up the sales process.
ℹ️ The feature is enabled automatically once the printer is connected and set up.
Disabling Auto-Printing
To turn off auto-printing:
Tap the Printers option at the top right of the screen.
Tap the option Auto-print invoices.
Toggle off Auto-print invoices.
You can now return to the sales screen and print invoices manually as needed.
💡 Need help? You can contact our support team anytime through the live chat in the app: More > Technical Support.
FAQs
Do I need to reconnect printers every time I log in?
No, the printers only need to be connected once during initial setup.Can I modify receipts or increase the number of copies?
Yes, go to Printers > Select Printer > Edit Receipts and Copies.Can I test a printer before printing receipts?
Yes, tap Test to print a test receipt.Can multiple Android devices connect to the same printer?
Yes, multiple devices can use the same printer.Do the printer and Android device need to be on the same Wi-Fi network?
Yes, both must be connected to the same router to maintain connectivity.What if the printer does not appear in the available devices list?
Ensure the printer is on the same network. If not, use the manual IP setup method.Can I use multiple printers with iOS devices?
Currently, this feature is only supported on Android devices.What should I do if the printer stops working or loses connection?
If the printer stops working or gets disconnected, follow these steps:
If the printer is connected via LAN cable to the internet router:
Make sure there is paper in the printer. Check that the LAN cable is securely connected between the printer and the router.
Ensure the network port lights on the printer are on (usually green and orange).
Make sure the cashier device or the Android device is connected to the same network as the printer.
If the printer is connected via USB:
Make sure there is paper in the printer.
Check that the USB cable is properly connected between the printer and the cashier device.
Ensure the printer is powered on.
After confirming all the above, tap the Connect option in the app. The printer will reconnect immediately without needing to repeat the setup steps, as all settings are saved.
ℹ️ If the issue continues, please contact our technical support team via live chat in the app, or call us on the toll-free number 8001244020.
9. Is there a limit to the number of printers I can connect?
No, you can add as many printers as needed.
10. Can I use multiple printers with portable sales devices like Sunmi?
Yes, follow the same setup steps as outlined above.