📢 This article explains the "Issuing Invoices for E-commerce Orders (Version 2)", which is gradually being released to all customers. You can check the installed version on your platform through the orders list. If you have the first version, click here to access its related articles.
When integrating with e-commerce platforms like Salla and Zid and starting to receive orders, invoices must be issued from the Rewaa platform to ensure all your online store sales are accurately reflected in reports, sales, and collected amounts.
Rewaa provides an automatic invoice issuance feature when an order reaches the "Ready for Shipment" status. You can also modify the order status at which invoices are issued via E-commerce Orders Settings or issue invoices manually when needed.
This article details all aspects related to issuing invoices for orders from the Rewaa platform.
Invoice Issuance Rules
Once an invoice is issued from Rewaa, no modifications from the e-commerce platform will be accepted, such as:
Adding products
Changing Quantities
Applying discounts
Adjusting prices
The invoice date will reflect the actual issuance date on Rewaa.
Example: If an order arrives on August 1 but you issue the invoice on August 8, the invoice will be dated August 8.Invoices cannot be deleted after issuance. If an error occurs or modifications are needed, the order must be returned and reprocessed, then sent back to Rewaa for invoice reissuance.
Sales are reflected in reports, dashboards, and collected amounts only after the invoice is issued, not when the order is received.
Invoices can be issued even if there is an error in the order.
Tax is calculated based on the tax settings of the e-commerce platform. Ensure tax settings are aligned before integration.
The selling price in the invoice matches the product price on the e-commerce platform.
⚠️ Automatic invoice issuance cannot be disabled, but you can modify the order status at which invoices are generated.
Invoice Statuses
Ready for Issuing
Issued
Not Available (the order got canceled)
Automatic Invoice Issuance
Invoices are automatically issued when the order reaches "Ready for Shipment".
To change the order status for automatic invoice issuance:
Navigate to:
Sales & Customers > Sales Settings > E-commerce OrdersSelect the desired status for automatic invoice issuance.
Click Save.
The order status in the orders list determines when invoices are automatically issued.
All invoices will appear under the Invoices List:
Navigate to:
Sales & Customers > Sales Invoices.To filter e-commerce invoices, select the relevant Sales Channel (e.g., Salla, Zid).
Manual Invoice Issuance
If you need to issue an invoice before the order reaches the selected status, you can do so manually:
Navigate to:
Sales & Customers > E-commerce Orders
(All orders will be displayed)Click the three dots next to the order.
Select Issue Invoice.
Click Issue Invoice again for confirmation.
ℹ️ Invoice issuance updates reports, sales, and collected amounts.
The invoice status will change to "Issued."
To view the invoice:
Click the Order Code.
Click View Sales Invoice to see full details.
How Invoices Reflect in Reports
Sales and revenue appear in reports only after the invoice is issued.
If the order contains an unresolved error, only sales will be recorded.
Once the error is resolved, cost and profit details will be updated in the reports.
How Invoices Reflect in the Dashboard (Home)
Sales and revenue updates appear in the dashboard only after invoice issuance.
If an order contains an unresolved error, only sales will be reflected.
Once the error is resolved, net income will be adjusted correctly.
How Orders & Invoices Reflect in Daily Accounting Entries
E-commerce orders and invoices are automatically recorded in the daily accounting system.
Inventory Entry:
Automatically created when the order is received in Rewaa.
If the order contains an error, it must be resolved before the inventory entry is recorded.
Sales Entry:
Automatically created after invoice issuance in Rewaa.
ℹ️ If an invoice is issued for a product with zero cost, the accounting system will not record an inventory entry in daily records or the chart of accounts.
Printing an Order Invoice
You can print an e-commerce order invoice directly from the invoices list or from order details.
To Print an Invoice:
Click the Order Code.
Click View Sales Invoice.
Click Preview Invoice.
ℹ️ The tax invoice is issued through the e-commerce platform and is considered the official invoice recognized by the Zakat, Tax, and Customs Authority.
The version displayed on the Rewaa platform is a draft invoice, generated to reflect the sales accurately in reports, dashboards, and the collected amounts on Rewaa.
The print window will appear – select a printer and click Print.
FAQs
1. Can the invoice format for e-commerce orders be changed?
The A4 invoice template is fixed and cannot be modified.
2. Can invoices be issued for multiple orders at the same time?
Yes, you can bulk issue invoices:
Select multiple orders by checking the (✔) box next to each order.
Click Issue Invoice.
A confirmation window will appear, showing the number of invoices to be issued.
Click Confirm.
Invoices will be issued immediately.