Returns, Warranty & Claims
Your rights under EU/Swedish law, how to return, and how to report a faulty item.
Explains how customers can file, track, and resolve product or order claims. Covers timelines, required documentation, and communication channels for support.
Outlines customer and business rights under Swedish and EU consumer law, including statutory warranty, withdrawal periods, and merchant obligations.
Defines what is included under product warranty or service protection — and what conditions, damages, or situations are excluded from coverage.
Details the actions available when an issue is verified: repair, replacement, refund, or alternative compensation in accordance with consumer law.
Describes how unresolved cases are handled, including escalation routes, mediation options, and formal dispute resolution procedures (e.g. ARN or EU ODR platform).