Subscription cancellations do not include a refund.
Cancelling Your Subscription
1. Log in to your Rezi account.
2. From the dashboard, click the arrow-down button next to the circle profile badge on the upper-right-hand of the screen.
3. Select “Account” and scroll down to the “Cancel Subscription” section.
4. Click the “Cancel Subscription” button.
(If "Cancel Subscription" doesn't appear, it either means you're logged in to the incorrect account or platform. Please double-check your details and try again.)
5. Complete the flow until the subscription is completely canceled.
When you cancel a recurring subscription:
Your access will remain active until the end of your current billing period.
Future charges will stop, but past payments will not be refunded.
Rezi is not responsible for charges resulting from unconfirmed cancellations. Please verify that your subscription has been successfully cancelled in your Account Settings:
Refund Eligibility
We distinguish between new subscriptions and recurring subscription charges.
New subscriptions: A refund may be available for the initial subscription payment if the request is made within 30 days of the purchase date.
Recurring subscriptions: Refunds for recurring charges are handled on a case-by-case basis and require review by Rezi Support. If approved, only the most recent payment will be eligible for a partial refund (up to 50% of the original amount).
Within the First 30 Days
Monthly and Quarterly Plans: The initial subscription payment may be eligible for a full refund if the request is made within 30 days of the subscription start date.
Lifetime Plan: The purchase may be eligible for a 100% refund if the request is made within 30 days of purchase.
After the First 30 Days (Recurring Charges)
Monthly and Quarterly Plans: Refund requests may be accepted if submitted within 7 days of the billing date. If approved, only a partial refund is made.
Lifetime Plan: Not eligible for refunds after the initial 30-day period.
All refund requests are subject to review by Rezi's support team.
Connect with us
You may contact our support team at support@rezi.io. Please include:
The reason for your cancellation request
The email address linked to your Rezi account
Submitting a request does not guarantee a refund. It can only be granted if the conditions above are met.