Subscription cancellations do not include a refund.
Cancelling Your Subscription
1. Log in to your Rezi account.
2. From the dashboard, click the arrow-down button next to the circle profile badge on the upper-right-hand of the screen.
3. Select “Account” and scroll down to the “Cancel Subscription” section.
4. Click the “Cancel Subscription” button.
(If "Cancel Subscription" doesn't appear, it either means you're logged in to the incorrect account or platform. Please double-check your details and try again.)
5. Complete the flow until the subscription is completely canceled.
When you cancel a recurring subscription:
Your access will remain active until the end of your current billing period.
Future charges will stop, but past payments will not be refunded.
Rezi is not responsible for charges resulting from unconfirmed cancellations. Please verify that your subscription has been successfully cancelled in your Account Settings:
Refund Eligibility
Within the First 30 Days
Monthly and Quarterly Plans: Requests made within 30 days of the subscription start date may be eligible for a refund.
Lifetime Plan: Requests must be made within 30 days of purchase.
After the First 30 Days (Recurring Charges)
Monthly Plan: Requests accepted within 7 days of your billing date.
Quarterly Plan: Requests accepted within 14 days of your billing date.
Lifetime Plan: Not eligible.
If approved, only the most recent payment will be refunded.
Connect with us
You may contact our support team at support@rezi.io. Please include:
The reason for your cancellation request
The email address linked to your Rezi account
Submitting a request does not guarantee a refund. It can only be granted if the conditions above are met.