Here's how you can change your email address:
1. Start from Your Old Account: Log into your old Rezi account and go to Account Settings, then click "Request an Email Change" to begin the transfer process.
2. Initiate Transfer: After typing the new email address, click Save, and an email will be sent to your new email address with transfer instructions.
3. Log Out of the Old Account: If you're still logged into your old account, make sure to log out before continuing.
4. Click the Email Link: Open the email and click the confirmation link to proceed.
5. Create Your New Account: You must manually create a new Rezi account using your new preferred sign-up method (Google, Apple, or email/password). This gives you full control over your login method and password.
6. Verify Ownership: If signing up with email/password, you’ll receive a one-time passcode (OTP) to confirm you own the email. This step ensures account security and prevents impersonation.
7. Transfer files: After successfully logging in to your new account, a pop-up message will show and you may select to transfer the files from the old account to the new one.
For further assistance, please visit our User Guide, use the support chat on the right side of the screen, or email us at support@rezi.io.