Skip to main content

Issue: File is corrupted and cannot be opened

Updated over a year ago

Problem: File is corrupted and cannot be opened

Diagnoses: You see a system message that indicates the file is damaged and can not be opened as a normal PDF would be.

Issue: This issue stems from using a software to download files from the internet. These software's make the promise to increase download speed yet they corrupt the file.


​Often affects users from India and South-East Asia

Solution: Use a different device

Did this answer your question?