Sometimes a worker’s CICO timeline may show an Error and stop syncing. When this happens, the timeline will not update until the issue is corrected on the same kiosk device where the error was originally created.
This article explains why these errors occur and how to fix them.
Why CICO Timeline Errors Happen
CICO errors usually occur when the kiosk tries to save a sequence of events that conflict with the existing timeline.
There are two common causes:
1. The kiosk was offline when an event was created
If the kiosk is offline, it stores clock-ins and clock-outs locally on the device until it reconnects.
If someone else submits a new CICO event for that same worker before the kiosk comes back online, the two entries might conflict — for example:
Kiosk (offline) records a Clock In
Someone else later records another Clock In
When the kiosk reconnects, it tries to upload its offline Clock In
The system sees two Clock Ins in a row, which is invalid → Error
2. A Bulk Crew Update was made using old data
If the kiosk user opens Bulk Update and then waits too long before saving, the timeline may have changed in the meantime on another device. When the kiosk tries to save the older data, it creates a conflict.
What a CICO Error Looks Like
In the screenshot provided by the client, you can see:
A CICO event labeled “Error” with a red circle and exclamation mark
Several “Refreshing data…” entries after it
This means the kiosk is trying to sync, but the error is blocking the timeline from updating.
Important: The Timeline Must Be Fixed on the Same Kiosk
This is crucial:
**The errored entry only exists locally on the kiosk where it was created.
It does not exist anywhere else.**
That means:
You must fix or delete the error on that exact kiosk device
You cannot correct it from another phone, another kiosk, or the Rhumbix web platform
The timeline will not sync until the error is fixed on the original kiosk
If that kiosk is unavailable, please contact Rhumbix Support for next steps.
How to Fix the CICO Error (On the Kiosk)
Step 1 — Make sure the kiosk is online
Connect the kiosk to Wi-Fi or cellular data.
Open the worker’s CICO timeline and pull down to refresh.
Step 2 — Find the earliest errored event
Look for:
An event labeled Error
A red circle with an exclamation mark to the right
This is the event that must be fixed.
Step 3 — Open the errored entry
Tap on the event to open its details.
Step 4 — Fix or delete the entry
You have two options:
Option A: Edit the entry
If it’s a timing issue, adjust the date/time so the event fits the correct order of Clock In → Clock Out.
Option B: Delete the entry
If the event is clearly incorrect or a duplicate:
Tap the menu (three dots)
Select Delete Entry
Deleting duplicates is often the fastest fix.
After Fixing the Error
Once the errored event is corrected:
Pull down to refresh again
The rest of the CICO timeline will sync normally
If there are additional errors further down the timeline, repeat the same steps
Need Help?
If you’re unsure which kiosk the error occurred on, or if the timeline still won’t sync after correcting the entry, contact Rhumbix Support and we’ll help you resolve it.