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🔧 Troubleshooting Missing Cost Codes in the Mobile App

If you’re not seeing all expected cost codes when entering a timecard in the mobile app, try the steps below.

Written by Support from Rhumbix

🔄 Step 1: Refresh Offline Data

Sometimes cost codes may not fully sync to your device.

To refresh your data:

  1. Open the Rhumbix mobile app

  2. Go to the Profile tab (bottom right corner)

  3. Select Offline Data

  4. Tap Refresh Data

✅ This will force your device to pull the latest project and cost code information.

🔍 Step 2: Search for the Cost Code

If the cost code still doesn’t appear in the list:

  1. Go to the Time Card tab

  2. Open the Select Cost Code menu

  3. Use the search bar to look up the cost code by:

    • Cost code number, or

    • Cost code name

💡 In some cases, the cost code may not appear in the default list but can still be found using search.

❗ When to Contact Support

If you’re still unable to find the correct cost code after trying the steps above, please contact your administrator or Rhumbix Support.

🛠️ These steps are intended as a workaround. If you experience this issue frequently, please report it so our team can investigate further.

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