Reaching out to Rhumbix Support is simple! You can reach out to us via web, email or phone.
Web - Submit a Request
Submit a request directly to our Support Team using the link above. You will need to provide your email address, a subject line, and a description of the issue or question you have for us. Please be as detailed as possible with your description so we can best assist you, making sure to include the name of your company. We will answer you via email unless your message requests a phone call. In that case, please include your phone number.
Email - Support@Rhumbix.com
Our support email is Support@Rhumbix.com. We will do our best to respond back to you within 1-2 business days. (We normally reply the same day!) While waiting, you can find many solutions and guides in our Support Center.
Phone - 1.855.RHUMBIX (1.855.748.6249), Press 1 for Support
Our standard phone lines are open Monday to Friday from 8:00 AM to 5:00 PM PST. Feel free to call in at 1.855.RHUMBIX (1.855.748.6249) and press "1" for Support when prompted.
We also have after hours support outside of our standard phone hours. Please leave a voicemail and you will receive a response within 1-2 business days.
What Our Support Covers
Our support covers questions or technical issues you have with the Rhumbix mobile or web applications. This includes application usage or troubleshooting. For configuration and implementation questions, please contact your Professional Services Consultant.
What Our Support Doesn't Cover
We don't provide third-party product support for your other systems or custom code. We don't provide support for older versions of our products. It's recommended that you always use the latest version of our mobile apps as we frequently release new functionality and improvements.
What if my Organization Needs More?
If your organization requires faster response times or increased phone support, we can accommodate this as an addendum to your contract with Rhumbix. Please let us know what support your organization needs and we can provide a quote.
For your convenience, we also have a status page that is actively updated as we discover new issues and outages with our platform! It's a useful tool to help you stay informed as we experience issues.
At this time, we are limited to supporting Rhumbix users in English.
You can always find more information about Rhumbix on our Support Center.