If you do not see your projects, cost codes, or workers when setting up your time card on the mobile app, there are a few quick steps you can take to troubleshoot.
Refresh your data by pulling down on your screen You may see the “Refreshing App Data” message at the top of your screen. This will reload your account to make sure you are looking at the most current data.
If you are working with a long list of data, try manually typing the number or name instead of scrolling through the list.
Here is an example of searching for a particular cost code:
Verify with your PM or Admin team that you have been given access to the project and/or team members.
Verify with your PM or Admin team that the missing data is Active in your company’s account. Inactive items will not display on your mobile device.
*Try logging out of your Rhumbix Account (through the Profile tab) and log back in.
*Logging out of your account will reset all of your preselected items on the Time Card screen causing you to reselect everything when you log back in.
If these steps do not solve your issue, please contact your administrator or Rhumbix Support at support@rhumbix.com for further help.
You can always find more troubleshooting steps and ideas on our Support Center.