If you think you've been charged incorrectly or would like to request a refund, we're here to help. Here's what to do depending on your situation.
Common reasons for unexpected charges
Your rental didn't end properly due to a Bluetooth or signal issue, resulting in extra time being charged
A payment authorization was placed by your bank but not released
You were charged for a rental you believe you returned on time
How to request a refund
Email our support team at support@padl.co with the following details:
Your account email address
The date and approximate time of the rental
A description of what happened
A photo of the equipment returned to the station (if applicable)
Our team will review your case and follow up as soon as possible.
Charges from a stuck rental
If your rental got stuck and you couldn't end it through the app, you won't be charged for the extra time caused by a technical issue. Let us know via the chat below or email support@padl.co and we'll sort it out.