If you're at a PADL station and can't find available equipment, here's what might be happening and what to do.
Equipment showing as inactive
If a board or kayak is marked as inactive in the app, it has been reported as damaged or taken out of service. Inactive equipment is not available to rent while it's being assessed or repaired.
Equipment showing as available but not at the station
If the app shows equipment as available at a station but you can't find it physically when you arrive, please let us know right away. Our onsite team will need to locate the equipment and correct our records if needed.
Contact us via the chat below or email support@padl.co with:
The station name or location
What the app is showing (e.g. how many units listed as available)
Confirmation that you're at the station and can't find the equipment
Station appears completely empty
If all equipment at a station is showing as unavailable, it may be due to high demand, maintenance, or the station being outside its operating hours. In the PADL app, tap on a station to see its operating hours.
We'll look into it and get back to you as soon as possible.