What makes Rift different?
Learn how Rift’s patient-first approach, transparent pricing, and independent provider model set it apart from traditional telehealth platforms.
We were frustrated by a system driven by marketing, profit, and one size fits all care.
Too often, care feels generic and disconnected from individual biology. Med spas charge premium prices for identical treatments. Telehealth platforms that claim to be different, yet rely on polished interfaces while hiding fees, using confusing pricing, and revealing the true cost only after you are already committed. Some providers will not even disclose which pharmacy compounds your medication.
So we built Rift to challenge the status quo.
Rift is independently owned, with cofounders that include a physician and a pharmacist who are committed to patient first care, not investor pressure. With no shareholders to answer to, we focus on science backed care, full transparency, and clear upfront pricing. You will always know what you are getting, where it comes from, and exactly what it costs. No surprises.
Rift does not provide medical care and does not employ healthcare providers. Medical services are provided by independent, licensed provider groups.
What is Rift's role in all of this?
Understand Rift’s role as a telehealth technology platform that connects patients with independent licensed healthcare providers and regulated U.S. compounding pharmacies.
Rift is a telehealth technology platform that helps connect patients with independent, state-licensed healthcare providers and regulated U.S. compounding pharmacies, including 503A and 503B facilities. Your medical care is always directed by your provider.
Rift does not employ clinicians and does not influence medical decisions or prescribing. All evaluations, treatment recommendations, and prescriptions are made independently by your provider.
Our role is to make the process simple and transparent by providing the technology, coordination, and clear pricing that support your care.
What states does Rift service?
See where Rift is available and learn how pharmacy availability may vary by state or territory.
Rift is available in all 50 U.S. states and Puerto Rico.
Puerto Rico is currently served through select pharmacy fulfillment partners, including Hallandale Pharmacy.
Disclaimer: Availability of certain treatments and pharmacy fulfillment options may vary by state and territory.
How long does the process take?
Most people complete the intake in under 10 minutes. Intake reviews are typically completed within 24 to 72 hours (sometimes longer for states or territories that require a synchronous visit).
Depending on your location and applicable regulations, individuals living in certain states or territories may be required to complete a brief phone or video consultation with an independent licensed provider before a determination can be made.
Puerto Rico intakes may take longer for provider review due to provider availability.
If an independent licensed provider determines that treatment is appropriate, the prescription will be sent to a licensed pharmacy for processing and fulfillment. Delivery typically occurs within 5 to 7 business days via fast, reliable shipping. Periods of high demand, holidays, and inclement weather may cause delays in both provider review and pharmacy turnaround times.
What happens if I'm not approved?
Learn what happens if an independent licensed healthcare provider determines treatment is not appropriate.
If an independent, licensed healthcare provider determines that a treatment is not appropriate based on your medical history, your order will be canceled and you will receive a full refund. Rift facilitates access to care by connecting patients with independent, licensed provider groups. All medical evaluations and treatment decisions are made independently by the healthcare provider.
Do purchases include all supplies?
Learn what supplies are included with your shipment.
Yes. Your shipment includes everything you need for your treatment plan, including the medication, alcohol prep pads, and syringes (if applicable). There are no hidden costs for supplies.
Are the pharmacies FDA regulated?
Information about the regulatory oversight of the pharmacies Rift works with.
Absolutely. We exclusively partner with US-licensed 503A and 503B compounding pharmacies that are strictly regulated by the FDA and state boards of pharmacy to ensure the highest standards of safety and quality.
What if I have more questions?
Learn how to contact the Rift support team.
You can find answers to many common questions throughout these articles.
If you still need help, reach out anytime by messaging us or email at care@joinrift.com. We're always happy to help.
Is Rift LegitScript certified?
Yes.
Rift is LegitScript Certified.
You can verify the certification here: LegitScript Certification