How do I log in to my patient portal?
Instructions for accessing your portal.
You can access your patient portal at my.joinrift.com, or by clicking the Login button at the top of this site. Use the email address you signed up with to log in.
If you're having trouble logging in, try resetting your password using the "reset password" link on the login page.
How do I message my provider?
Steps for contacting your provider through the portal.
Once you're logged into your patient portal:
Select Chat from the left-hand navigation menu.
At the bottom of the chat screen, look for "Send message to."
Choose Doctor to message your medical provider for:
Medical questions
Treatment guidance
Side effects
Dosage adjustments or medication concerns
For billing, shipping, account questions, or general support, select Support instead to message our non-clinical support team.
Your plan includes unlimited provider messaging for medical-related questions throughout your treatment.
How do I update my shipping address?
How to change your delivery address.
You can update your shipping address directly in your patient portal under your account settings. Make sure to update it before your next scheduled refill to ensure your medication ships to the correct address.
How do I update my payment method?
Steps for updating billing information.
You can update your payment method in your patient portal under your account or billing settings. If you need help, contact our support team and we can assist you.
I forgot my password. How do I reset it?
Instructions for resetting your password.
On the patient portal login page at my.joinrift.com, click the "reset password" link. Enter the email address you used to sign up, and you'll receive instructions to reset your password.
If you don't receive the email within a few minutes, check your spam folder. If you're still having trouble, contact our support team for assistance.