Track your report or fund request

My reports are not being approved. What should I do?

When will I receive my reimbursement?

My expenses were rejected. What should I do?

You have submitted your expense report and don't know what to do now? Don’t worry! After sending your reports or requests for review, just wait for the approvers to review them. Once approved, your company’s treasury team will handle the corresponding payments.

Remember, you can always check the status of your expenses and submitted reports. Check this link to see how to track a submitted report. How to track a submitted report?

When you submit your reports for review, you’ll be able to see the assigned workflow and who the approver is. If you notice the waiting time is longer than usual, you can contact the approver directly to speed up the process, either through your company’s internal communication or the comments section in Rindegastos.

How to track and leave comments on a report

Remember that expenses and fund requests approvals, and the timelines involved, are the responsibility of the approvers in your company.

If your expenses or funds have already been approved and your reports have been closed, but you still have questions about when you’ll receive your reimbursement or expense advance, we recommend contacting your company’s treasury or payments department directly.

Keep in mind that Rindegastos only handles the submission and approval of expenses and funds. The reimbursement process and timelines follow your company’s internal procedures.

If any of your expenses were rejected during the review and the report has been closed, check the comments or reasons for rejection listed in the report history. If the reason allows you to correct the expense and resubmit it, you must create the expense again from scratch and send it in a new report.