Ringostat notifications and alerts are a user-friendly and efficient feature that will inform you about your project's crucial updates.
The Ringostat service provides three types of alerts:
System (automatically sent to the email, provided during registration) — contains updates on the project's status. It provides valuable information, such as:
changes in project status;
project balance.
Additional — notifications about the project’s work in terms of calls (manually configured). In these alerts you can receive information if:
-the forwarding scheme did not work;
-the agent missed the call;
-failed call;
-client was busy during the call;
-a call that went to voicemail;
Call reports— summary report newsletter for project calls
System alerts
They are the main alerts about your project and its balance status. These notifications are sent automatically to the email you registered for the project. They notify you about:
the balance, when it may approach “zero” and the system recommends you fund it to avoid losing the calls;
your project status and expiration date.
Set it up for your phone number:
Set it up for your email:
You will receive alerts:
7 days before the end of payment for the service;
7 days before the predicted end of funds on the forwarding balance;
when your project balance becomes negative (when insertion disables automatically
when the project is moved to the "archive"
Additional alerts
To configure notifications for missed calls and calls with errors, go to “Settings” — “Integrations” — “Webhooks 2.0” and click “Add unique event”:
To set up email notifications, make the settings as in the screenshot, inputting your email and project name:
Templates for letters:
Missed call |
|
Email title | You've missed a call |
Email text | Ringostat has captured a missed call in your project {{project's name}} Call date: $calldate Destination number: +$dst Caller number: +$userfield We recommend to call back as soon as possible because a missed call is the best gift you can give your competitors. |
Failed call |
|
Email title | The client failed to reach you |
Email text | Ringostat has captured a missed call in your project {{project's name}} due to an error in the number configuration or the lack of a call forwarding scheme. Please check the phone number configuration and call forwarding scheme on the connect phone numbers page using the instructions. Call date: $calldate Destination number: +$dst Caller number: +$userfield We recommend to call back as soon as possible, because a missed call is the best gift you can give your competitors. |
Then click "Filters" and choose the filter you want to use. After, click "Apply" and save your changes.
To enable SMS notifications, please configure the settings according to the screenshot and enter your phone number.
Templates for sms:
Missed | $calldate a call was missed from number +$userfield |
Failed | $calldate a call was missed from +$userfield due to an error in the number configuration or the lack of a call forwarding scheme |
Then click "Filters" and choose the filter you want to use. After, click "Apply" and save your changes.
Our knowledge base contains more in-depth information about configuring webhooks🙂.
The price of a single SMS may vary depending on your location. You can check the cost of sending SMS in this specific article.
Summary report
It's the report on the number of calls, the effectiveness of managers, and sources you can receive weekly when convenient for you.
You can select the day and the time you want to receive the report at.
The report can be sent only to your email.
Reports delivery
Also, you can set up the delivery of the reports to your email. So, for example, you can get the information on the missed calls every day of the week for analysis.
You can receive it with different frequencies:
daily;
weekly;
monthly.
And you can choose the time you want to receive the reports at.
Go to "Call center" => "Call log" menu and choose the report you want to have a regular delivery for.
The delivery of reports is available only for users with the old version of the Call log. Soon it will appear in the new version as well.
After setting the delivery, you will see the list of the emails for which you made the configurations.