As an administrator, when you create users in the admin portal, they are automatically pulled into the contacts list of each Ringotel app user. Thus, team members can see the real-time presence of each colleague and call or message them in a few taps. This is convenient because your team members don’t need to create each contact manually or remember the extension numbers of their colleagues to reach them.
In addition, for those employees who are not using Ringotel softphones, but who registered to the PBX with an IP Phone or a third-party softphone, Ringotel allows auto-provisioning of BLF contacts by creating deactivated users.
Activated vs Deactivated
Activated: Regular users can register with the Ringotel apps and use all the calling and messaging features available in the subscription plan. Each billing cycle, we charge your account according to the number of activated users.
Deactivated: They can’t use Ringotel apps, therefore, we don’t charge for deactivated users. Their purpose is to make it easier for your team members to communicate with colleagues even if they are not using Ringotel.
Create deactivated user
Both activated and deactivated users are created in a similar way. As an administrator, you can either create each user manually or import them altogether from a CSV file.
To create a deactivated user
Go to the organisation dashboard and click + Add user.
To create a deactivated user, make sure that the Activated slider is turned OFF.
Fill the Display name and PBX extension fields.
NOTE: While the rest of the fields are not necessary, they may be required when attaching deactivated users or activate them later on.
To import deactivated users
Navigate to an organisation and click Import users.
Choose a CSV file in the required format (see Softphone provisioning for details).
Click Next.
In the provided list of users, unselect Activate checkbox for those who need to be created as deactivated users. Use Activate/Deactivate all for quick selection.
Click Import button.
Activate a user
When the users are created, only activated users can register with the Ringotel apps. You can activate a user anytime, by clicking Activate icon on their record in the admin portal.
Please ensure that the user settings have valid SIP credentials before activating the user, as they are required to register the user to their PBX extension.