We are sorry that something has happened.
You can submit your claim with our specialised claims teams who will handle your claim.
Full details of how to submit a claim, and how these are handled are included in your Policy Wording. Please check the Policy Wording and your Policy Schedule to check what you can claim for under your Policy.
For policies starting before 1 April 2026 please use the following contact details:
Buildings, Contents and Your Liability Claims
Contact your dedicated claims team using the details below.
Helpline: 01204 860 427
Home Emergency claims
If you have a Home Emergency claim, please do not submit this online, but call the emergency 24 hour emergency helpline.
Emergency helpline: 0333 034 2616
It is important to contact the helpline as soon as the emergency arises and let the claims team arrange for any contractors in order for the work to be covered.
Please have as much information as possible to hand, including your policy number, to enable the team to assist you as quickly as possible.
Family Legal Protection claims
If you have a Family Legal Protection claim please do not submit this online but call the number below.
Helpline: 0333 034 2617
Legal portal: bspoke.arclegal.co.uk
Please have as much information as possible to hand, including your policy number, to enable the team to assist you as quickly as possible.
For policies starting on or after 1 April 2026 please use the following contact details:
Buildings, Contents and Your Liability Claims
Contact your dedicated claims team using the details below.
Helpline: 0203 885 1984
Property Emergency Solutions claims
If you have a Home Emergency claim, please do not submit this online, but call the emergency 24 hour emergency helpline.
Emergency helpline: 0330 303 1389
It is important to contact the helpline as soon as the emergency arises and let the claims team arrange for any contractors in order for the work to be covered.
Please have as much information as possible to hand, including your policy number, to enable the team to assist you as quickly as possible.
Family Legal Solution claims
If you have a Family Legal Protection claim please do not submit this online but call the number below.
Legal portal: www.arag.co.uk/newclaims
Helplines
Legal and Tax Helpline: 0344 571 7976
Identity Theft Resolution: 0333 000 2083
Counselling Assistance: 0333 000 2082
Reputational Damage Helpline: 0344 571 7964
Health and Wellbeing Helpline: 0149 468 5286
Personal Cyber and Identity Theft Helpline: 0330 303 1397
Consumer Legal Services: www.araglegal.co.uk - Voucher code: AFE48BBE98B5
Please have as much information as possible to hand, including your policy number, to enable the team to assist you as quickly as possible.