We aim to ensure that all aspects of your insurance are dealt with properly, efficiently and fairly.
Should you have any questions or concerns please contact us at hello@rivrcover.com and we will do our best to resolve them.
If you wish to make a complaint against rivr as your insurance intermediary or the policy, details on how to do this are detailed below.
Complaint about Rivr
If you have a complaint against Rivr Cover directly, contact in one of the following ways:
Email complaints@rivrcover.com
Address: Rivr Cover Limited, 124 City Road, London, EC1V 2NX
Phone: +44 (0)20 8064 4046
Complaint about a policy starting before 1 April 2026
Sections 1-3: Buildings, Contents and Your Liabilities
Bspoke Private Clients
Brookfield Court
Selby Road
Leeds
LS25 1NB
Phone: 033 400 0473
Section 4-5: Home Emergency and Family Legal Protection
Arc Legal Assistance
PO Box 8921
Colchester
CO4 5YD
Phone: 01206 615 000
If you remain dissatisfied after your complaint has been resolved you can contact the Financial Ombudsman Service at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone: 0800 023 4567 or 0300 123 9123
Complaint about a policy starting on or after 1 April 2026
Sections 1-3: Buildings, Contents and Your Liabilities
Bspoke Private Clients
Brookfield Court
Selby Road
Leeds
LS25 1NB
Phone: 033 400 0473
Section 4-5: Property Emergency Solutions and Family Legal Solutions
In the first instance, please call the number you called to report your claim. The staff handling your claim should be able to resolve any issues.
Alternatively, you can contact ARAG’s Customer Relations Department directly in the following ways;
Phone: 0344 893 9013
Email: customerrelations@arag.co.uk
Address: Unit 4a, Greenway Court, Bedwas, Caerphilly, CF83 8DW