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Getting error when sending an order?
Getting error when sending an order?

How to find out what is going on

Robin Pedersen avatar
Skrevet av Robin Pedersen
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We try to minimize the data we collect because its not our data and we don't have that business model. But it can make troubleshooting somewhat more difficult, that's why we are writing this article.

If you are getting an error when trying to send on or multiple orders you can always go into the logs to check what is going on.

Go into: Woocommerce -> Status -> Logs -> and from the dropdown choose the appropriate log.

  • logistra-robots-consignment - Logs for when sending 1 order

  • logistra-robots-bulk - Logs when sending multiple orders at once

  • logistra-robots-freight-method - Logs for calculating freight cost for freight method.

  • logistra-robots-picklist - Logs for creating picklist.

Everything is data and timestamped so you can find the correct logs.

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