Free delivery within Denmark and EU. For shipping cost outside EU, a shipping cost will be displayed on the check out page after the shipping address is typed.
All orders placed before 12pm will be processed the same working day and all orders placed after 12pm or on the weekend (including bank holidays) will be processed the next working day. Delivery time is 2-3 working days within Denmark and Europe. The estimated delivery time for the rest of the world is 3-5 working days. All orders will be delivered via DHL, Post Danmark or similar freight forwarder.
Once your order is dispatched from Roccamore ApS you will be notified via the email/SMS provided when you purchased your item on the website. In the notification email you will be able to find details about your unique tracking ID and specific details on your freight forwarder. However should you still have questions to the delivery kindly email us at: firstname.lastname@example.org and put your order number in the subject line and we will strive to reply to your request within 24 hours.
Taxes & Duty
Delivery costs is paid by the customer in all countries, except from Denmark. Any additional cost that may incur such as local import taxes is the customer’s responsibility (where applicable). Roccamore ApS is not responsible for any delays due to delivery by outstanding import taxes.
Pre-order orders have an expected delivery date corresponding to the expected date specified on the product page. If there is no expected date specified, then the expected delivery date is maximum 12 weeks.
All shipments are without insurance and Roccamore ApS cannot be hold accountable for any lost packages.