Reputation Management Product Information | Rocket Driver Help Center

Compile reviews from dozens of sites so you can easily see what’s being said about a business online.
Collect NPS feedback to understand each customer’s level of satisfaction before requesting a review to amplify positive experiences while ensuring that less satisfied customers receive the care and attention they need to return.
Automate the collection of NPS feedback and reviews upon purchase or job completion by integrating with third-party apps like QuickBooks Online, PetExec, Jobber, etc.
Personalize customer journeys based on NPS scores with Automations to deliver a tailored, scalable post-purchase experience.
Improve search rank by identifying online business listings that are inaccurate or missing from essential directories and online listing sources.
Monitor where a business is mentioned in a variety of sources, including news sites, blogs, and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Use competitive benchmarking to see how a business stacks up to the competition on social media outlets and local search.
Respond to Google and Facebook reviews in just two clicks using pre-loaded default templates. Plus, your clients can edit or delete any templates and customize their own.

FAQ's

What Sources pull into Reputation Management?

Google, Facebook, Yahoo Local, Booking.com, Expedia, Zillow, Indeed, TripAdvisor, Apartments.com, Yelp, Glassdoor, Grubhub, Hotels.com, Cars.com, CarGurus, Apartment Guide, Better Business Bureau, OpenTable, Trustpilot, Avvo, Edmunds, Wellness.com, DealerRater, Houzz, Angi (formerly Angie’s List), Healthgrades, Zocdoc, Vitals, RateMDs, A Place for Mom, Caring.com, SeniorAdvisor, Weedmaps, Leafly, Insider Pages, Carafe, Citysearch, Foursquare, TrueLocal — and many more!

Can I respond to all review resources directly in the product?

With our Reputation Management tool, managing your online presence across multiple platforms is simple and efficient. You can respond to Facebook and Google reviews directly within a user-friendly interface, making the process fast and hassle-free. For other review sites, we’ve made it easy to prepare responses in advance. Just draft your message within the platform, and with one click, you’ll be taken to the source where you can paste your response. It’s a streamlined way to stay on top of customer engagement and maintain a consistent, positive reputation. Our goal is to make reputation management as effortless and effective as possible.

If a business owner responds to a review on a review platform directly, will that response show in Reputation Management?

Absolutely! Our Reputation Management system gives you a complete view of your online reputation, including responses made directly on review sites. When a business owner replies to a review on a third-party platform, our system detects and pulls in those responses, displaying them within your Reputation Management dashboard. This way, you have a centralized record of all your customer interactions, no matter where they happened. It’s designed to give you a clear, all-in-one perspective on how your brand is engaging with reviews across the web.

What products and add-ons work well with Reputation Management?keyboard_arrow_up

Reputation Management is a powerful tool on its own, but it can become even more potent when paired with complementary products and add-ons to boost your online presence and reputation management efforts:

Review Responses: If you find yourself too busy to manage reviews on your own, our expert team can step in. With Review Responses, our professionals will respond to reviews on behalf of your business. This service ensures timely, well-crafted responses that showcase your commitment to customer satisfaction and reputation enhancement.

Review Requests: Building a strong review profile begins with requesting feedback from your customers. Our team of experts can assist by sending out review requests to your customer list. This proactive approach can significantly boost the quantity and quality of your online reviews, helping you stand out in your industry.

Can I add additional review sources to Reputation Management so I can monitor them?keyboard_arrow_up

We value your input and are always open to suggestions for adding new review sources to Reputation Management. However, to ensure the quality and reliability of these sources, they must undergo a vetting process. If you have specific review sources you'd like to see integrated into Reputation Management, please don't hesitate to share your suggestions. You can forward your recommendations to your dedicated account manager or submit them through support@rocketdriver.com. We appreciate your feedback and will carefully consider your suggestions for future enhancements to our platform. Your insights play a crucial role in helping us continually improve our services.

Can negative reviews be prevented or deleted with Reputation Management?keyboard_arrow_up

Reputation Management offers a strategic advantage in the world of online reviews. While we can't delete negative reviews, we can help you push them down the list. How? By efficiently gathering more positive reviews! We strongly recommend collecting and showcasing all reviews, regardless of their rating. This approach aligns with guidelines from platforms like Google, which discourages the practice of "review gating" (preventing negative reviews from being posted). Embracing all reviews, positive and negative, can actually help businesses appear more genuine and trustworthy to their audience. Our platform streamlines the process of requesting reviews from your satisfied customers, making it easier than ever to amass a wealth of positive feedback. With an increased volume of glowing reviews, those occasional negative ones get buried further down the list. This means that when potential customers check out your reviews, they'll be met with a chorus of positivity, effectively overshadowing any occasional negative feedback. It's a powerful way to take control of your online reputation and showcase your business in the best light possible.

Can I request reviews through SMS text messages?keyboard_arrow_up

Absolutely! We understand the power of SMS for gathering reviews, and we're excited to announce that this feature will be available starting in October 2023 as part of Reputation Management Premium. However, it's important to note that beginning on August 31, 2023, major mobile carriers in the United States, including T-Mobile and AT&T, will start blocking messages from unregistered businesses to reduce spam. To ensure your business can send SMS text messages, you'll need to register. This registration process will be conveniently available within our app, allowing you to comply with these regulations and continue utilizing SMS as a valuable tool for gathering reviews. We're committed to keeping you informed and equipped with the latest features to enhance your reputation management efforts.

Why is NPS valuable?keyboard_arrow_up

NPS measures customer satisfaction by asking, 'How likely are you to recommend us?' Customers who score 9 or 10 are promoters—they love your business and spread the word. A 7 or 8? They’re passives—content but could switch. And anyone below a 6? Those are detractors who can damage your reputation. In addition to helping a business gauge a customer's satisfaction before inviting them to leave a public review, the insights gained from NPS can help a business understand who their best customers. Armed with this information, they can adjust their sales and marketing efforts to attract and convert more customers that are likely to love them.