The eCommerce section can be effective in showing your clients how they measure up with online sales. It can also lead to many questions. Below are some answers to common questions about this section.

A: While we do cover the main solution providers in each market, due to this being a growing and dynamic industry there may be smaller or custom platforms that our report does not recognize. This will cause it to show that nothing can be found on the prospects' website. If you do happen to notice a specific platform missing, don't hesitate to reach out to us so we can add it to our list.

A: Lead engagement scans the clients' site for software that allows them to engage with current or recent website visitors. This includes solutions such as live chat or advertising campaigns.

e.g. Showing a recent website visitor a digital ad that showcases items they previously viewed in the clients' online store.

A: The eCommerce section searches for two categories of software: marketing automation and live chat.

A: Act-On, Adobe Target, Aimtell, Airship, Autopilot, Aweber, Birdeye, Blackbaud Luminate Online, Bloomreach Search & Merchandising, Bluecore, Branch, Braze, Bronto, CleverTap, ClickFunnels, Dotdigital, Eloqua, Emarsys, Firepush, Fomo, Genesys Cloud, Hubspot, Infusionsoft, Insider, Instabot, Izooto, Jirafe, Klaviyo, Leanplum, Listrak, MailChimp, ManyChat, Marketo, Mautic, Maxemail, Melis Platform, MoEngage, Nosto, Omnisend, OneSignal, Pardot, Pixlee, PushEngage, PushOwl, Pushnami, RD Station, Recart, RockRMS, SEMrush, Signal, SumoMe, Tidio, VWO Engage, Vizury, Wunderkind, Xtremepush.

A: Aircall, Bold Chat, Crisp Live Chat, Drift, Freshchat, Instabot, Jitsi, LiveAgent, LiveChat, LiveHelp, LivePerson, ManyChat, Olark, Pipedrive, Raychat, Rotic, Salesforce Service Cloud, Schedule Engine, SnapEngage, Tawk.to, UserLike, Yandex.Messenger, Zendesk, Zendesk Chat

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