How can I see which posts you created for my client?

Our team will send monthly reports to you and your client that will outline the posts created by our marketing strategists. Posts can also be viewed in the Social Marketing dashboard.

What's the expected timeline for my clients?

The client should be prepared to hear from our team within the first week of the month to discuss their posts for the following month. This conversation needs to happen by the 15th of the month. The posts will then be prepared by our team and sent out to the client for approval within 5 business days. After that, we will email the client to seek their approval on the posts.

Do you provide any statistics on the performance of your posts?

You can see post-performance in Social Marketing. Alternatively, you can purchase the Content & Strategy Session, an add-on to this service, to talk to a marketing strategist about your social media engagement.

Can I request changes if I don't like the posts?

You can reach out to our team and we'll do our best to keep you and your clients satisfied. While minor edits and small tweaks can be necessary sometimes, we typically don't rewrite a large volume of posts if they followed the instructions provided by you or your client.

How can my client prepare for the onboarding call?

If your client has access to the social media channels where the posts will be published, we'll ask them to provide the credentials. It's also important to bring content ideas and examples of their competitors that they feel are successful. The more we can understand your client's business and goals, the more we can help them succeed online.