Can my client send in customer contact information as it comes in?

To keep costs minimal, review requests will only be sent out to customers once a week with each new list your client provides.

Why do I need to have the Customer Reviews Software in order to use this service?

Customer Voice is the platform that enables Review Response and other review-related services.

Can my client change the review sites the positive reviews are posted to?

Yes, in fact, we encourage it. During your client’s monthly call with our team, they can work with the agent to strategize and choose which review sites would benefit most from positive reviews.

Can my client customize their Review Request emails sent to their customers?

During your client's onboard with Digital Services, they'll be able to choose from set email templates or upload their own.

Does my client have the choice of which review sites their reviews are posted to?

Your clients can choose between 3rd party review sites like Google and Facebook.

Is this a stand-alone service or can my client use it with others?

The only service needed to use Review Request is Customer Reviews software. However, Review Request can be used to support other services such as Review Responses, or it can stand on its own.

Why is it important for my client to respond to reviews, both positive and negative?

Customers appreciate when they feel their voice is heard, whether the reviews are positive or negative. Responding to a negative review can help your client’s business understand what went wrong and how to fix it.
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Why can’t my client just delete their negative reviews online?

Negative reviews cannot be deleted off of 3rd party sites. However, reviews that violate that site's terms and conditions can be flagged. If the listing site agrees with our request, they will remove the review.