Google Business Profile Optimization | Post Sale Process
Step #1 - Create an account in the Marketing Portal
Please click here for instructions on how to create a company.
Step #2 Adding Business Information (General Info)
You have two options for this step.
Option A. You can fill out the business information for your client
Option B. You can provide access to the Business APP (Client facing Dashboard) and the client can add all of their business information.
Click here for instructions on how to add your client to the Business APP.
IMPORTANT!
Once the Business Information (General Info) has been added to the Marketing Portal, send an email to support@rocketdriver.com and we will activate the products.
Step #3 Onboarding
B) The services will be activated and appear in the Marketing Portal and Business APP.
C) Your client will receive an email from your company giving them access to the Business APP and access to the Listing Builder Dashboard.
What to Expect Next:
When you purchase GMB Optimization, our Listing Fulfillment team will receive the Order Form, and attempt instant verification of the listing within 48 hours..
Onboarding Call:
Our team will conduct an onboarding call with your client only when the product is accompanied by other Marketing Services products. If they only have Google Business Profile Optimization, our team will claim the listing, and email the client to let them know if there’s additional steps required to claim the listing along with expectations of what to expect throughout the term of the product.
Note: We can complete an onboarding call with the client upon request by the partner.
The GMB listing must be claimed before it can be optimized.
Instant Verification: We use the information in Marketing Portal, implement information into Google, and have it instantly verified.
ONLY WHEN INSTANT ISN’T AN OPTION - Phone Call/Text Message: An automated phone call is sent from Google to the business listed phone number. A PIN is given to enter into the listing site for validation. This option can be completed during the Onboard call.
ONLY WHEN INSTANT ISN’T AN OPTION - Postcard: A physical postcard is sent from Google to the listed address for the business. This postcard contains a PIN, which, when entered into the listing site, validates the listing. This can take 2 weeks or more to complete. This verification method is extremely common.
*If there is a suspension of the listing, or additional verification steps required, it may take additional time after the onboarding call. *In some cases we are able to claim a listing without having to go through a manual verification process.
If the GMB listing is already claimed and your client is not the owner, we can work to have the listing unlocked so that it will be available for claiming again.
Things to note:
This process cannot be done during the onboard call, and can take upwards of two weeks to complete.
Usually, in this case the listing site has a ‘Request Ownership’ form to submit which notifies the current owner that another party is wanting to take over the GMB listing.
If the listings current owner denies our request to take over the GMB listing, we will not be able to complete the claim.
If the current owner does not respond to the inquiry within 4 days, the listing becomes ‘Free’ again, and can be claimed using the regular verification methods.
Listing Verification: Once the listing has been successfully claimed, the Marketing Strategist will ensure the following listing data is accurate:
Business name, address, phone number, website, hours of operation, categories/keywords.
The Strategist will also add: A logo, cover photo, up to 5 videos, up to 5 photos, as well as Highlight, Amenities, Attributes, and Service Options (If applicable). An email will be sent from the Listings Team that will inform the contact (listed on the order form) that the GMB listing has been claimed, and the monthly optimized service will now begin!