Inbox is team-managed customer chat for local businesses – accessed by all users on an account, allowing them to collaborate as they communicate with and serve their customers. Using Inbox, your clients can quickly and easily reach out to their customers via SMS.

For example, businesses with appointments can use Inbox to manage appointment reminders and rescheduling, or reach out for progress updates. Businesses can also reach out to past customers to generate reviews and return business.

Your clients can use the Contact Us button in the bottom left of Business App to initiate a chat with you, and then come back to that conversation easily from the Inbox Messages tab.