This article explores what Inbox can do within Business App and how they work to help you super-serve your customers.
Business App
Inbox in Business App allows your clients to manage THEIR client communication from one centralized hub. With Inbox, a business only has to worry about one SMS number. This allows them and their employees access to customer conversations through the Business App without needing another account or app on your phone!
Features:
SMS Messaging (USA and Canada only) – businesses get a local texting number for communicating with customers
Unlimited incoming messages
Send review request with Customer Voice integration
Available workflows:
SMS messaging with customers. Messages are sent and received in Business App, where your client users can communicate with customers via SMS. (USA and Canada only)