Examples of Business App email notifications
Business App sends emails to your customers to notify them of recent activity and update them on their progress. These emails sent on your behalf, are personalized to reflect your company's branding and custom product names.
This article provides samples of these notifications for you to preview.
Channel Partners control what Business App email notifications are enabled by default for their customers. Also, these customers can modify their notifications on the Business App by navigating to Settings > Notification Settings.
Email types
Instant Email (when available)
Instant Emails are delivered to recipients as soon as our system registers one of the events listed below (if applicable). These emails allow your customers to respond quickly to important events, such as new reviews and comments.
Instant Emails are sent for the following events:
Business App
Activation
File Upload
Inbox Messages
Reputation Management
Review
Review Response
Review Response Approval
Social Marketing
Customer Post
Lead
Post Notice
Social Calendar
Website Pro
Domain Status
Order Notifications
WordPress Mail
Refer to the corresponding sections to view previews of these emails.
Daily Digest
Daily Digest emails provide a summary of the following events that occurred the previous day:
Business App
File Upload
Inbox Messages
Reputation Management
Review
Listing
Mention
Social Marketing
Agent Post
Customer Post
Lead
Post Notice
Social Calendar
Advertising Intelligence
Account Connection
Campaign Status
W
Reputation Management
Review
This email is sent to a user when Business App pulls in a new review for their business. The email contains the contents of the review. The event is also included in the Daily Digest.
Subject: New Review for {Company Name}
Example: New Review for Omega Dental Specialists
Review Response
This email is sent to a user when you post a review response on their behalf.
Subject: New Review Response for {Company Name}
Example: New Review Response for Omega Dental Specialists
Review Response Approval
This email is sent to a user after you have written a review response on their behalf, and they have arranged to approve or request changes to the response before it’s published.
Subject: New Review Response Approval for {Company Name}
Example: New Review Response Approval for Omega Dental Specialists
Listing
When Reputation Management notices one of the following events, the event is included in the Daily Digest:
A new listing is found.
A listing is marked as incorrect.
A listing is updated.
Mention
When a new mention is pulled into the Mentions tab in Reputation Management, the event is included in the Daily Digest. The following categories are included:
Social Sites—Includes all sites listed under the Social Sites category in Listing Sources. This includes, but is not limited to, Facebook, Foursquare, Instagram, LinkedIn, and Twitter.
Images—Images pulled into Reputation Management that matches one or more of the mention keywords configured.
Very Positive—Mentions that receive a very positive sentiment rating.
Somewhat Positive—Mentions that receive a somewhat positive sentiment rating.
Neutral—Mentions that receive a neutral sentiment rating.
Somewhat Negative—Mentions that receive a somewhat negative sentiment rating.
Very Negative—Mentions that receive a very negative sentiment rating.
Social Activity
This email is sent to a user when a social post is left on one of their business's connected social media accounts. The email includes the following sub-categories:
My Profile—Posts made to the business's connected social media accounts.
Employee Profiles—Posts made via an employee's Twitter account connected in Reputation Management.
Social Marketing
Agent Post
When you schedule a post for a user on one of their connected social media accounts, the event is included in the Daily Digest.
Customer Post
This email is sent to a user when Social Marketing detects a post left on one of their connected social media accounts. The event is also included in the Daily Digest.
Note: Emails will only be sent when a customer creates a post. Users will not receive an email notification for customer comments and/or replies to posts.
Subject: New Customer Post for {Company Name}
Example: New Customer Post for Omega Dental Specialists
Lead
This email is sent to a user when Social Marketing detects a social media post that matches one of the lead searches they have configured. The event is also included in the Daily Digest.
Subject: New Lead for {Company Name}
Example: New Lead for Omega Dental Specialists
Post Notice
This email is sent to a user when one of their social media posts has failed. The event is also included in the Daily Digest.
Subject: New Post Notice for {Company Name}
Example: New Post Notice for Omega Dental Specialists
Social Calendar
This email is sent to a user when a social calendar has been drafted and is ready for their review. The event is also included in the Daily Digest.
Subject: New Social Calendar for {Company Name}
Example: New Social Calendar for Omega Dental Specialists
Advertising Intelligence
Account Connection
If a user’s account disconnects from Advertising Intelligence, the event is included in the Daily Digest.
Campaign Status
When a user submits a Digital Advertising campaign order, the event is included in the Daily Digest.
Website Pro
Domain Status
This email is sent to a user when a new domain has been connected in Website Pro. The event is also included in the Daily Digest.
Subject: New Domain Status for {Company Name}
Example: New Domain Status for Omega Dental Specialists
WordPress Mail
This email is sent to a user when a new visitor is on their Website Pro website. The event is also included in the Daily Digest.
Subject: New Visitor Notification for {Company Name}
Example: New Visitor Notification for Omega Dental Specialists
