There are various factors that may affect coverage. Here are some common places you might encounter coverage concerns, and some explanations.
At High Floors:
It’s possible to have more interference on higher floors due to the way the network has been set up. The only solution to this is to try your service in different areas of the home, as it is more dependent on the base stations in the building.
Lift:
The thickness of the walls, materials used to build lifts such as metal and lots of heavy electrical equipment are very good at blocking out mobile signal.
Basement/Tunnel:
Basements and tunnels usually have limited openings that are exposed to the ground level and this prevents radio signals from entering.
Restricted Buildings:
Some schools and camps prohibit setting up base stations in their area.
Hospitals:
There are certain areas in hospitals that prohibit setting up base stations due to the sensitivity of medical equipment.
If you see "No Service" on your phone or can't connect to a mobile network or mobile data.
You may want to also check our mobile coverage map found in our Rocket Mobile website.