Ready to switch from a physical SIM to an eSIM with Rocket Mobile? Here's what you need to know:
Switching to eSIM: You can transfer your number and data plan from your old physical SIM to a new eSIM with Rocket Mobile.
Device Compatibility: Our eSIMs are designed specifically for smartphones. Unfortunately, they aren’t supported on Apple Watches or other smartwatches at this time.
Our eSIM plans are optimized to provide top-notch performance on smartphones, ensuring a seamless experience. While we aim to expand compatibility in the future, for now, please use the eSIM on your smartphone only.
Trouble with Your New eSIM? Here's How to Fix It
Trouble with Your New eSIM? Here's How to Fix It
Having issues with your new eSIM? No worries - we'll get you sorted with these simple steps.
Common eSIM Issues and Solutions
If Your New eSIM Won't Activate:
Check Your Settings First
Go to Settings > Mobile Data > Add Data Plan
If you see your old eSIM, you'll need to remove it first
Remove Your Old eSIM
Go to Settings > Mobile Data
Select your existing Rocket Mobile eSIM
Scroll down and tap "Remove eSIM"
If the option is greyed out, restart your phone and try again
Scan Your New QR Code
Make sure you're connected to WiFi
Open your camera and scan the QR code we sent you
Follow the on-screen prompts to complete activation
💡 Quick Tip: Keep your QR code handy until you're sure everything's working & please don't delete your old eSIM until you've successfully activated the new one.
Moving Your Rocket Mobile Service to a New Phone
Moving Your Rocket Mobile Service to a New Phone
Got a flash new phone? Here's how to get your Rocket Mobile service up and running on it. Whether you're using a physical SIM or eSIM, we've got you sorted.
For iPhone:
Back up your old iPhone to iCloud (This is a personal choice)
When setting up your new iPhone, choose "Transfer from iPhone"
Follow the prompts - your eSIM will transfer automatically
If this doesn't work, you can scan your original eSIM QR code again
For Android:
Before You Start
Start Your New Phone Setup
When setting up your new phone, wait until you see "Connect to a Mobile Network"
Choose Transfer Option
Look for and tap "Transfer SIM From Another Device"
Check Your Old Phone
A message will pop up on your old phone, just tap "Next" to continue.
Scan & Connect
Your old phone will show a QR code. Use your new phone to scan this code Hold steady - it only takes a moment!
Finish Up
On your new phone, tap "Connect & Transfer". Wait a few moments while everything transfers over!
💡 Quick Tip: Make sure your new phone is compatible with our network &
save your eSIM QR code email - you might need it again!