At Rocket Mobile, we get it—life happens. That’s why we offer flexible options to manage your subscription easily.
How to Pause Your Upfront Plan
How to Pause Your Upfront Plan
With Rocket Mobile's Upfront plan, you can pause your account whenever you need a break.
Key Points:
Pause Anytime: Pause your account whenever it suits you.
24-Hour Notice: Do it at least 24 hours before renewal.
Easy Reactivation: Reactivate your account whenever you're ready.
How to Pause:
Log In: Go to your Rocket Mobile account on our website or app.
Account Settings: Find the Current Plans and Addons section.
Pause Option: Toggle off “Auto Renew”
💡 Remember to hit pause at least 24 hours before your renewal date.
Here's a quick look at what you'll see when you log in to your MyAccount. 👇
How to Pause Your Monthly Plan
How to Pause Your Monthly Plan
On a Pay Monthly plan? Pausing is a breeze.
Key Points:
Monthly Billing: You’re billed at the end of each month.
Final Payment: Pay any remaining balance when you pause.
How to Pause:
Log In: Access your account via our website or app.
Billing Section: Go to the Current Plans and Addons section.
Pause: Toggle off “Auto Renew” and follow the prompts.
💡 Make sure to settle your final bill to wrap everything up!
Here's a quick look at what you'll see when you log in to your MyAccount. 👇
How to Change Your Plan
How to Change Your Plan
Updating your plan has never been easier!
MyAccount
MyAccount
If you are accessing your MyAccount via our Rocket Mobile website, I will show you how to change your plan.
Key Points:
Change Now: The plan change will begin to process IMMEDIATLY.
Change Later: Your plan change will take effect on the next Billing Cycle.
How to Change Plan:
Log In: Access your account via our website.
Billing Section: Go to the Purchase Plans and Addons section.
Choose a Plan: Select the plan you want to change to and click Switch to this plan.
Now or Later: Select whether to update the plan now or later, if applicable.
Confirm: Accept the plan change on the popup.
Here's a quick look at what you'll see when you log in to your MyAccount. 👇
Rocket Mobile App
Rocket Mobile App
If you are accessing your MyAccount via our Rocket Mobile App, I will show you how to change your plan.
Key Points:
Change Now: The plan change will begin to process IMMEDIATLY.
Change Later: Your plan change will take effect on the next Billing Cycle.
How to Change Plan:
Log In: Access your Rocket Mobile App.
Billing Section: Go to the Products Page.
Choose a Plan: Select the plan you want to change to and click Switch to this plan.
Now or Later: Select whether to update the plan now or later, if applicable.
Confirm: Accept the plan change on the popup.
Verify: You should now be able to see two plans under My Plans and Addons. Your new plan should have auto-renew on and your old should have this off.
Here's a quick look at what you'll see when you log in to your Rocket Mobile App. 👇
To transfer your Rocket Mobile number to your new provider, just provide them with the first 8 numbers before the "-" found in your Personal Information under your account number. This will finalize your account with us. Remember, you're always welcome back!
Whether you took a break or simply forgot, renewing your plan is a breeze! Just log in to MyAccount, choose the plan you want, and make the purchase. You'll be back online in no time, ready to reconnect!