If a user believes their account has been compromised (for example, noticed unusual activity or suspect that login credentials were stolen), this article instructs them on immediate actions: changing passwords, removing any unrecognized devices or tokens, and alerting their Rolai admin. For administrators, we outline how to quickly disable a user account or reset credentials if needed. We also provide information on how to contact Rolai’s security team or support in urgent situations – Rolai offers 24/7 support channels to address critical security incidents promptly. Additionally, this article covers how to report potential vulnerabilities to Rolai (if you think you’ve found a bug that affects security), including any responsible disclosure process. Lastly, we reassure users on what Rolai will do in such cases (e.g. assist with investigation, communicate any necessary information per compliance requirements, etc.), helping users and organizations handle security concerns swiftly and effectively.
What to Do in Case of a Security Concern
Steps to take if you suspect a security issue or breach related to Rolai.
Written by Varun Navani