Platform Fees help offset the cost of your payment processing while maintaining compliance with payment processors.
Roofr calculates platform fees based off of the payment method used:
For payments processed using ACH, the platform fee will be .5% of the payment amount, with a maximum of $40
For payments processed using credit cards, the platform fee will be 2.8% of the payment amount plus $.30 per transaction
Examples:
If you request $5,000 from your customer:
ACH Platform Fee: $25.00
Credit Card Platform Fee: $140.30
If you request $10,000 from your customer:
ACH Platform Fee: $40.00
Credit Card Platform Fee: $280.30
Prerequisites: Approved application to Roofr Payments - details HERE
What you’ll learn on this page:
How to pass on platform fees to your customer and provide flexibility and control over payment methods and fees
How to manage your Roofr Payments platform fees
1) Open payments settings
Navigate to the ‘Payments’ section of your Roofr Dashboard. Click the ‘settings’ tab
2) Select Default payment methods
Check the corresponding boxes to accept Credit card (Visa, Mastercard, Discover, American Express) and/or ACH payments
3) Select your Platform Fees settings
In the ‘Platform Fees’ section, review the details under Show fee details
💡Platform fees are based off of the payment processing fees that you incur when processing through Roofr Payments. Credit card platform fees are based off of the payment method not the card type. If your customer provides payment using American Express, you will be responsible for the difference between the platform fee (2.8%) and the processing fee (3.25%).
Click Edit platform fee settings to change settings.
Check the box to pass through fees to your customer for credit card payments, ACH payments or both
Click Save
Your customers will see the platform fees separated in the summary of their invoice
💡 You are able to turn on your platform fees at any time. To disable, reach out to paymentsupport@roofr.com
👉 What if I don’t pass on Platform Fees to my customer?
Platform Fees are billed to you DAILY
Platform fees are now billed daily instead of monthly. When you receive a payment, platform fees are automatically deducted before the funds hit your account-making your payouts more accurate and easier to reconcile.
Say goodbye to end-of-month fee surprises.
No more guessing what your take-home pay will be. Daily billing means:
Fees are deducted in real-time as payments come in
Your deposits reflect exactly what’s yours
You don’t need to reserve funds for a monthly processing fee invoice
Q: Does this affect how I get paid?
A: Nope! You’ll still receive your payments through Roofr Payments as usual. The only change is that platform fees are deducted daily, giving you greater visibility and control over your cash flow.
Q: Do I have to change anything on my side?
A: Nope! This change will go into effect July 1st, and will automatically update your account to daily billing.
What's Next?