If you’ve purchased a temporary car insurance policy through the Rooster app with our partner Zixty, here’s everything you need to know:
✅ I’ve paid for my policy but haven’t received my documents – what should I do?
Don’t worry! Policy documents are usually emailed to you within a few minutes of completing your purchase. If you haven’t received them:
Check your email inbox – including spam/junk folders.
Make sure you used the correct email address at checkout.
🔧 Can I make changes to my temporary insurance policy?
Unfortunately, temporary car insurance policies cannot be amended once purchased. This includes:
Changing the vehicle or driver
Changing the dates or times of cover
Extending the duration of your policy
If you need different cover, you’ll need to purchase a new policy through the Rooster app or directly via Zixty.
📱 How do I manage or view my temporary policy?
You can view your temporary insurance policy documents via the Rooster app within the Short-term insurance section on the homepage of the app.
Alternatively, you can view your documents or retrieve your policy details with Zixty.
ℹ️ Need help?
Still need help? You can always reach out to the Rooster support team via the in-app Live Chat, and we’ll point you in the right direction.