Complaints at Rooster
We’re sorry if you’re not happy with something — we take all complaints seriously and aim to put things right as quickly as possible.
You can contact us any time on hello@joinrooster.co.uk or through Live Chat in the app or on our website. We’ll try to resolve your complaint within 3 business days. If it takes longer, we’ll keep you updated and aim to give you a full response within 8 weeks.
If you’re still unhappy after we’ve responded, you can take your complaint to the Financial Ombudsman Service (FOS). Their service is free and independent — you can find them at www.financial-ombudsman.org.uk or call them on 0800 023 4567.
If you’d like this information in another format (like large print, Braille, or audio), just ask and we’ll arrange it.
An extended version of our complaints handling procedure can also be founds in our articles entitled Rooster Complaints Handling Procedure.