Below you will find the key terms of your Rooster breakdown cover, whether you have purchased our subscription breakdown option, or purchased yearly cover with your Rooster Car Insurance policy. *Please note, no European cover is provided for any subscription breakdown options.
Membership Types
The level of cover will be stated on Your Membership Details. Please also refer to the sections stated which relate to the elements of this Membership Wording which are applicable to You and the cover purchased.
Vehicle Cover - Following a Breakdown, We will provide assistance in accordance within the terms of this Membership for any Vehicle(s) stated on the Membership Details. We reserve the right not to offer assistance under the terms of this Membership in respect of any Vehicle(s) not stated on the Membership Details. Should any Vehicle(s) be acquired during the Term of Membership for which cover under this Membership is required You must inform Us immediately.
Single Trip Cover - We will provide You with assistance in Europe for the Term stated on Your Membership Details.
*only applicable in our yearly breakdown cover purchased with a Rooster Car Insurance policy.
Personal Cover – Following a Breakdown, We will provide assistance in accordance within the terms of this Membership to the Membership Holder or any person who is stated on the Membership Details whilst they are the driver or passenger of any Vehicle which is 15 years of age or under.
*only applicable in our yearly breakdown cover purchased with a Rooster Car Insurance policy.
Section A: Homestart in the UK
If Your Vehicle has Broken Down within the United Kingdom, and is within 1 mile of Your Home as established by Us, or at the Home address as per Our most recent records, We will instruct a Recovery Operator to either;
Attend the scene of the Breakdown and where possible carry out a Temporary Repair, and/or,
Recover the Vehicle to a suitable garage straight away. The garage maybe chosen by You however must be within a 25 mile radius of the site of the Breakdown as measured by Us.
Important: In the event the Breakdown is as a result of a flat, blown or punctured tyre the following will apply:
If You have an accessible and serviceable spare, or space saver wheel, along with any relevant locking wheel nut key (where applicable), a Recovery Operator will replace the wheel.
If neither the relevant locking wheel nut key is present or an accessible and serviceable spare, or space saver wheel, then if You are able to source a mobile tyre fitter to attend. the call out charge of this shall be covered within Your Membership on a reimbursement basis of up to £70.00, but the cost of any parts or tyre(s) required will be on a Paid Basis.
Where a mobile tyre fitter is unable to be sourced We shall recover Your Vehicle to the nearest garage able to effect a repair. This is where Our assistance will end.
Section B: Roadside assistance in the UK
If Your Vehicle has Broken Down within the Territorial Limits of this Membership, and more than 1 mile from Your Home as established by Us, We will instruct a Recovery Operator to either;
Attend the scene of the Breakdown and where possible carry out a Temporary Repair, or,
Recover the Vehicle to a suitable garage straight away.
One of the above options will be arranged by Our experienced team with all factors taken into consideration, such as, but not exhaustive to; the time of day, type of repair required, number of passengers, Your location.
If it is clear when You call Us that a Temporary Repair will not be possible at the roadside, We will instead arrange to recover You, Your Insured Vehicle and up to six passengers to the nearest suitable garage straight away.
This decision will be based on a number of factors, including the time of day, type of repair required, number of passengers, Your location and the safety of You, Your passengers and Our Recovery Operator. Please note that We shall not reattend the next day, or at any other point in time, to redeliver the Vehicle to a preferred location, if this was not available at the point of Breakdown.
Important: In the event the Breakdown is as a result of a flat, blown or punctured tyre the following will apply:
If You have an accessible and serviceable spare, or space saver wheel, along with any relevant locking wheel nut key (where applicable), a Recovery Operator will replace the wheel.
If neither the relevant locking wheel nut key is present or an accessible and serviceable spare, or space saver wheel, then if You are able to source a mobile tyre fitter to attend. the call out charge of this shall be covered within Your Membership on a reimbursement basis of up to £70.00, but the cost of any parts or tyre(s) required will be on a Paid Basis.
Where a mobile tyre fitter is unable to be sourced We shall recover Your Vehicle to the nearest garage able to effect a repair. This is where Our assistance will end.
Section C: National recovery
If We are unable to carry out a Temporary Repair to the Vehicle within the Territorial Limits We will decide based upon whichever is geographically closest to the site of Breakdown, as measured by Us, one of the following;
To recover the Vehicle, and any Caravan or Trailer where applicable, the driver and up to six passengers to the nearest suitable garage able to effect a repair
Your intended onward destination
Your Home
Please Note: In the event the attending Recovery Operator is unable to transport You or any passengers within the recovery vehicle, You are able to arrange Your own alternative travel arrangements, subject to the Membership limits as set out in the ‘Onward Travel in the UK’ section of this document. In the instance of opting for taxi transportation however, in the event of a recovery agent not being able to transport You or any passengers, the maximum amount We would reimburse would be £40.00.
Section D: Onward travel in the UK
In the event that Your Vehicle is recovered to a suitable garage within the Territorial Limits and repairs cannot be carried out on the same calendar day, then You will be offered one of the following at Our discretion;
The cost of alternative road or rail travel for the driver and up to six passengers to one destination within the Territorial Limits of this Membership. This will also include a return journey for one person to collect the Vehicle upon completion of repairs. This is limited to a maximum of £40 per person or £200 for all persons.
The cost of one night’s accommodation, excluding food and drink, for the driver and up to six passengers. This is limited to a maximum of £40 per person or £280 for all persons.
The cost of a suitable hire car for one day up to a maximum of £50
The cost of a taxi fare to transport the driver and up to six passengers up to a maximum of £40 per person, subject to the total being reimbursed being no greater than that of the total taxi fare.
The recovery of Your Vehicle and up to six passengers to Your Home address or chosen location.
Important: The above options are at Our discretion and subject to Our approval. Each of the available options is on a reimbursement basis only and will not be paid for in advance by Us. Receipts and/or invoices should be emailed to Us at support@emergencyassistltd.co.uk.
What is not covered
Any hire car arranged by Us where You do not comply with the usual terms and conditions of the hire car company.
We will not cover the cost of;
Delivery or collection of the hire car including the cost of any fuel in doing so
Any fuel consumed by You or any other driver during the period of hire
Any insurance excess payable under insurance for the replacement car
We will not supply a hire car of any specific make, model or type, or specially adapted vehicles or those with a tow bar.
The maximum payable for any Service Request from any one Breakdown, including any reimbursement costs, is £2000.00, or the current Market Value of the vehicle, whichever is lower.
Section E: Roadside assistance in Europe (not applicable with our subscription cover)
If Your Vehicle has Broken Down within Europe, We will instruct a Recovery Operator to either;
Attend the scene of the Breakdown and where possible carry out a Temporary Repair, and/or,
Recover the Vehicle to a suitable garage straight away.
Important: In the event the Breakdown is as a result of a flat, blown or punctured tyre the following will apply:
If You have an accessible and serviceable spare, or space saver wheel, along with any relevant locking wheel nut key (where applicable), a Recovery Operator will replace the wheel.
If neither the relevant locking wheel nut key is present or an accessible and serviceable spare, or space saver wheel, then if You are able to source a mobile tyre fitter to attend. the call out charge of this shall be covered within Your Membership on a reimbursement basis of up to £70.00, but the cost of any parts or tyre(s) required will be on a Paid Basis.
Where a mobile tyre fitter is unable to be sourced We shall recover Your Vehicle to the nearest garage able to effect a repair. This is where Our assistance will end.
If We are unable to carry out a Temporary Repair to the Vehicle , We will;
To recover the Vehicle, and any Caravan or Trailer where applicable, the driver and up to six passengers to the nearest suitable garage able to effect a repair
In the event that Your Vehicle is recovered to a suitable garage and repairs cannot be carried out on the same calendar day, then You will be offered one of the following at Our discretion;
The cost of alternative road or rail travel for the driver and up to six passengers to one destination within the Territorial Limits of this Membership. This will also include a return journey for one person to collect the Vehicle upon completion of repairs.
The cost of up to three night’s accommodation, excluding food and drink, for the driver and up to six passengers. This is limited to a maximum of £40 per person or £840 for all persons.
The cost of a suitable hire car for up to 7 days up to a maximum of £350
In the event that the Vehicle cannot be repaired within 7 days We shall consider repatriating Your Vehicle back to the UK. It is important to note that;
Any repatriation is solely at the discretion of Us. This is not at Your discretion
The costs do no exceed the Market Value of Your Vehicle in its current state of repair
That the overall incurred costs of Breakdown do not excess the £2000.00 maximum limit.
Important: The above options are at Our discretion and subject to Our approval. Each of the available options is on a reimbursement basis only and will not be paid for in advance by Us. Receipts and/or invoices should be emailed to Us at support@emergencyassistltd.co.uk.
What is not covered
Labour charges in excess of one hour of the Recovery Operator arriving at the scene of the Breakdown.
Any hire car arranged by Us where You do not comply with the usual terms and conditions of the hire car company.
We will not cover the cost of;
delivery or collection of the hire car including the cost of any fuel in doing so
any fuel consumed by You or any other driver during the period of hire
any insurance excess payable under insurance for the replacement car
4. We will not supply a hire car of any specific make, model or type, or specially
adapted vehicles or those with a tow bar.
5. The maximum payable for any Service Request from any one Breakdown,
including any reimbursement costs, is £2000.00, or the current Market Value of
the vehicle, whichever is lower.
Important – Breakdowns on a motorway in Europe
On motorways always use the emergency telephones as these pinpoint Your exact location. The Police may arrange for Your recovery from the motorway. In this case contact Us when You reach an ordinary phone or use a mobile. We will assist you from the location where the authorised recovery services have taken you to.
If the local Police call for a recovery vehicle to tow You from the motorway, and You are asked to pay on the spot for this service, You are liable for the cost of this.
Section F: Misfuel
If the Vehicle(s) shown on Your Membership Details is fuelled unintentionally with an incorrect fuel type within the Territorial Limits of the Membership, We will:
Attend the scene to empty, flush, clean out and/or unblock the Vehicle’s fuel tank, fuel lines or filters.
Fill the Vehicle with up to £20.00 of the correct fuel type
Arrange safe disposal of the contaminated fuel
If We are unable to mobilise the Vehicle due to any damaged caused by misfuelling, We shall recover the Vehicle to the nearest garage able to effect a repair. This is where Our assistance will end.
What is not covered
More than £20.00 of the correct fuel type
Any Service Request as a result of running out of fuel
Any cost in respect of;
Damage due to wear and tear
Pre-existing defects
Any Breakdown not caused by Misfuelling
The cost of any replacement parts or labour as a result of Misfuelling
Section G: Lockout cover
If during the Term of this Membership, You are unable to gain access to a Vehicle stated on the Membership Schedule, due to the keys or fob being lost, stolen, broken or damaged, or locked inside the Vehicle, We shall:
Recover the Vehicle to a suitable garage or place of repair straight away. The site maybe chosen by You however must be within a 25 mile radius of the site of Breakdown as measured by Us
What is not covered
We will not cover any costs in respect of:
Replacement key(s), fob(s) or the cost of consequently re-programming an immobiliser, alarm or vehicle security system.
Theft or malicious damage by a family member
Any Service Request where any key(s) or fob(s) are locked inside the Vehicle
Any key or fob that is not applicable to the Vehicle(s) as noted on Your Membership Details
Any Service Request that We are not notified of within the first 3 days of known loss, damage, failure or breakage
Where another key or fob is present and in working order
For information on general exclusions, please contact our Customer Service team and we will be happy to email you a full terms sheet.