We hope none of our customers will be involved in an accident, however if you are, please call within 24 hours but ideally within 1 hour. This is regardless of whether you wish to make a claim under your policy or not. Delay in notification of an incident may invalidate your claim so please reach out to us asap!

For Policies starting with a ROO-CAR and with a solely numerical Certificate Number, please contact:

  • New Claims for ROO-CAR policies 0333 400 1328

  • Existing Claims for ROO-CAR policies: 01273 741991

For Policies staring with a ROO-TEL and with a Certificate Number starting with an M, please contact:

  • All Claims for ROO-TEL policies: 0344 873 8183

You will need to give our team all the relevant information about the incident. If your claim is due to theft, attempted theft or vandalism you must also inform the police and obtain a crime reference number.

If you have any further queries relating to your claim it is always best to speak to the appropriate claims line above, however our customer service team is always here to help should you need further assistance. Just contact us on Live Chat via the app or via our website to speak to one of our friendly customer service team and we will be happy to help in any way we can.

Also here is a step-by-step guide to help you in the event of an accident:

1. Stop: Stop as soon as possible, in a safe place (if you have a warning triangle, place it well before the obstruction). If anybody has been injured, call the police and ambulance service. 

2.Sketch: Make a quick sketch of the direction and final position of each vehicle (it is worth keeping a pen and paper in your car).
Note down: You will need to make a note of:

• The vehicle registration number, name, address and telephone number of any other drivers involved in the accident.
• The number of passengers in each vehicle.
• The name and address of anyone who is injured (or suggesting they have been injured).
• The name, address and telephone number of any witnesses to the accident.
• The name, telephone number and constabulary of any police officer who attends the accident.

3. Take a photo: If you are able to do so, try and take photographs to support the positions of the vehicles and the extent of damage.

4. Provide: You must give your own details to anyone who has reasonable grounds for requesting them.

DO NOT: Do not admit responsibility, either verbally or in writing. Instead, simply supply your details along with your policy number
to the other driver(s)/person(s) involved in the accident and ask him/her to call the claims advisers. By passing these details to the other person(s) involved in the accident you will give him/her the opportunity of obtaining assistance in progressing repairs and assisting with the provision of a courtesy vehicle if the circumstances of the accident warrant this. If for any reason you have not been able to exchange details with other drivers or owners
of property or you were in collision with an animal, you must report the accident to the police as soon as possible, and certainly within 24 hours of the accident.
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