We hope none of our customers are involved in an accident, especially one that results in a total loss of your car. However, in the event your car is damaged and declared a total loss, you have 2 options:
Allow your car to be taken away for scrap and then insure a new car onto your existing policy;
Keep your car and have it repaired & have an engineers report to ascertain if your car is roadworthy again before we can reinsure it again.
Our claims team are available 24/7 to assist you with your options, so please liaise closely with them:
For Policies starting with a ROO-CAR and with a solely numerical Certificate Number, please contact:
New Claims for ROO-CAR policies 0333 400 1328
Existing Claims for ROO-CAR policies: 01273 741 991
For Policies staring with a ROO-TEL and with a Certificate Number starting with an M, please contact:
All Claims for ROO-TEL policies: 0344 873 8183
Unsure about anything? Let us know on Live Chat the team are more than happy to help!🫡